Customer Relations Manager - Jaguar Land Rover San Jose

SummaryThe Customer Relations Manager is responsible for creating exceptional customer experience by building strong relationships with customers throughout their ownership journey. This role serves as a liaison between customers and dealership departments, ensuring concerns are resolved promptly, and customer satisfaction goals are achieved.Responsibilities:Build and maintain positive relationships with customers to promote satisfaction, loyalty, and repeat business.Respond promptly to customer inquiries, concerns, and escalate issues while ensuring timely and professional resolution.Monitor customer satisfaction surveys, online reviews, and feedback to identify trends and implement improvement initiatives.Collaborate with Sales, Service, and Parts departments to ensure seamless and consistent customer experience.Conduct follow-up calls and communications after vehicle sales and service visits to strengthen customer relationships.Maintain accurate customer records, interactions, and case documentation within the dealership's CRM system.Support dealership initiatives, customer retention programs, and community engagement efforts while meeting established performance metrics.