Medical Support Assistant (MSA)

This position is contingent upon contract award.In this role, you'll provide remote scheduling and administrative support for Veterans receiving care through a coordinated healthcare network. You'll manage appointments and referrals, communicate with Veterans and healthcare providers, maintain accurate records, and help ensure timely access to appropriate services.This is an administrative and scheduling position and does not involve hands-on clinical care.Employment Type: Full-timeWork Arrangement: Remote within 50 miles of Oklahoma City, OK.Schedule: Monday–Friday; 8-hour shifts between 8:00 a.m. and 4:30 p.m., excluding federal holidays.Key ResponsibilitiesSchedule, track, and manage appointments while completing required pre-appointment and follow-up communications.Process and monitor referrals and coordinate authorized care with community healthcare providers.Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using required healthcare systems.Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.Manage assigned work independently, meet established workload and timeliness expectations, protect confidential information, and escalate scheduling or system issues appropriately.