Guest Experience Concierge

Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following:ResponsibilitiesConsistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards. Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedulesAssist guests with any plans or arrangements they requireAssist guests regarding hotel facilities in an informative and helpful waySupport Guest Experience department in managing online responses to reviews from all sourcesContributes to the preparation of the Daily ReportAttends regularly scheduled Front of the House staff meetingsFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assigned.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee