Front Desk Supervisor

As a Front Desk Supervisor, you will play a vital role in bringing our resort experience to life. You will lead the Front Desk, Housekeeping, and Engineering teams, creating a culture of teamwork, accountability, and exceptional service. From welcoming owners and guests to keeping resort operations running seamlessly, you will make a visible impact every day while inspiring your team to deliver their very best.As a Front Desk Supervisor, you will:Lead and oversee Front Desk, Housekeeping, and Engineering teams to maintain resort units and public areas to VI Resorts by Westgate standards for cleanliness, quality, and service.Partner with the General Manager to ensure smooth resort operations, foster positive owner relationships, and support overall guest and owner satisfaction.Provide support to the General Manager as needed and assume their responsibilities in their absence.Supervise Front Desk staff, including scheduling, coaching, performance management, and hands-on operational support.Collaborate with department leaders to develop staff schedules that meet operational needs and budget guidelines.Support resort financial operations by monitoring fiscal performance, preparing weekly, bi-weekly, and monthly reports, reviewing variances, processing invoices, and assisting with the annual budget.Represent the resort at HOA meetings and other resort functions as needed.Perform other duties as assigned by resort operations leadership to support operational excellence and exceptional service.