HEAD OF DEPARTMENT (HoD): NON-ENERGY MINERALS TRADE

Oversee the day-to-day operations with site supervisors across multiple sites, ensuring smooth and efficient functioning. Manage and resolve client issues, with administrative staff, ensuring high levels of customer satisfaction. Implement and maintain safety standards (with site supervisors and quality team) across all sites, ensuring compliance with regulations and company policies.  Monitor and manage staff performance, providing guidance and support as neededTo coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.  Manage and monitor operational performance at each location in terms of queries on quality, safety, and staffing. Ensure that adequate and appropriate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors. Assist the Regional manager in effectively managing and continuously improving the quality management system and the implementation of any certifications and accreditation systems within the business lines. Responsible for overseeing fleet management, i.e., use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof. Responsible for reviewing manpower costs across the different sites and approving the costs thereof. Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators. Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental) Assist the Regional manager with all complaints and claim resolution.  Adhere to all quality and safety requirements of the SGS management system Perform quality checks on reports/certificates before it is issued to clients.  Approve reports/certificates for release to the client. Perform any other reasonable tasks as assigned by the direct line manager. Ensuring customer issues are replied to and addressed by coordinating with administrative and associated staffSpecific Authorities Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.  Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.  Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or nonconformity is identified.