Inside Sales Representative

Job Functions

● Excellent Customer Service

● Answer incoming calls with proper phone etiquette

● Promptly respond to all emails, voicemails and phone calls

● Promptly and accurately process customers’ orders, quotes or returns

● Provide follow up on quotes and orders throughout sales process

● Obtain and communicate accurate information

● Provide pricing, availability and delivery information

● Set up new customer accounts

● Handle and resolve customer complaints while escalating to appropriate managers when

necessary