Spa Manager

JOB OVERVIEW: Under the general guidance of the Director of Spa, the Spa Manager is responsible for overseeing the daily operations of the spa, ensuring the highest standards of cleanliness, service, and guest satisfaction. This role manages the spa team across multiple disciplines including therapists, attendants, and coordinators while ensuring seamless guest experiences, staff performance, operational efficiency, and strict adherence to brand standards. The Spa Manager plays a key role in guest relations, staff development, inventory control, and the overall wellness environment of the spa, with a focus on luxury service, team leadership, and operational excellence. YOUR KEY RESPONSIBILITIES: Collaborate daily with the Director of Spa; provide shift updates and monthly reportsEnsure cleanliness and maintenance of spa, equipment, and guest areasManage therapists’ restocking of rooms and preparation of treatment products, coordinating with housekeeping and engineering for repairsOversee spa attendants and locker room upkeep; ensure spa opens/closes on scheduleEnforce staff dress code, punctuality, professionalism, and monitor therapist performance and guest feedbackManage therapist scheduling and shift coverage via Spa Soft to optimize laborSupervise reception staff, ensuring adequate coverage, smooth operations, and proper guest communicationHandle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfactionCoordinate group services with staff and external coordinatorsLead spa staff performance reviews, disciplinary actions, and development plansManage team coachingOversee massage therapy supply inventory, purchase orders, and storage maintenanceLead Spa Attendants and equipment maintenanceManage daily Spa Soft operations, cash reporting, and staff scheduling to maximize efficiencyWe recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.