Assistant Manager - Housekeeping

The Assistant Manager cultivates and elevates the housekeeping operations to embody the distinguished standards of Wynn Las Vegas, while providing visionary leadership that inspires excellence and fosters an environment of refined guest satisfaction and team engagement.Key Core ResponsibilitiesLead and mentor all levels of housekeeping personnel, including quality assurance supervisors, guest room attendants, and utility staff; conduct pre-shift briefings with clarity and purpose, providing constructive guidance and performance recognition that elevates team performance.Uphold the exacting Wynn standards of impeccable cleanliness and refined aesthetics across all guest accommodations, back-of-house areas, and public spaces through meticulous inspections and rigorous quality assurance protocols.Cultivate staff excellence and professional growth through personalized coaching, comprehensive training, performance evaluations, and thoughtful management of performance concerns or policy adherence.Orchestrate seamless daily shift operations encompassing room quality control, guest requests, key management, equipment maintenance, and special projects that enhance the guest experience.Address guest concerns with grace and professionalism while nurturing collaborative relationships with management and cross-departmental partners.Collaborate with maintenance and engineering teams to ensure meticulous upkeep of assigned areas, prioritizing safety and the preservation of Wynn's distinguished standards.Empower staff through visible leadership, floor presence, responsive support, and clear communication of expectations and objectives.Demonstrate comprehensive knowledge of resort amenities, premium services, and company policies; actively engage in professional development and integrate new insights into daily operations.Maintain an impeccable professional presence and demeanor; communicate with eloquence and professionalism across all interactions with guests, staff, and management.Execute additional responsibilities as directed by management to support operational excellence.