Customer Service/Administration Assistant

Permanent part time role 22.5 hours Wednesday – FridayImmediate startClerks Private Sector Award Level 3Based in Hindmarsh, South AustraliaIdeally 9am-5pm however flexible times can be offered when requiredThere is now an opportunity for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.The role also involves but is not limited to:Responding proactively and professionally to inbound calls and emailsWelcoming clients and handling client enquiries efficientlyGain understanding of our tests and test suitesLogging in and batching samplesReporting results and various other functions using our Laboratory Information Management Systems (LIMS)General reception dutiesGeneral filing and creation of documents for our Quality Management SystemProactively contacting clientsOffering assistance to clients who are using our digital technology platformsOffering clients guidance on test suites and sampling materialsCreating invoices and assisting the Administration ManagerTracking client interactions using our CRM