Loyalty Operations & Performance Manager, Pacific

A unique and highly sought-after opportunity has become available due to an internal promotion for a Loyalty Operations & Performance Manager to join our Pacific Loyalty team, based in Sydney CBD Office. Reporting to the Director Loyalty Operations & Performance, you'll help shape the success of one of the world's largest hotel loyalty programmes, supporting approximately 400 hotels across the Pacific region.Working within Accor's Commercial team and closely with the MEA APAC Loyalty Hub, you'll play a key role in driving hotel loyalty performance, enhancing the member experience, and delivering value for our hotels, owners and members. From assisting hotels with member enquiries, programme processes and system support, to identifying opportunities to improve performance and member satisfaction, you'll act as a trusted advisor to our hotel teams. A significant part of the role is building hotel capability through engaging training and education, delivering everything from small group coaching sessions to regional webinars and presentations. Combining operational expertise, commercial insight and strong presentation skills, you'll help hotels maximise the value of loyalty within their business while ensuring members consistently receive the recognition, benefits and experiences they expect.Getting to know the role and your responsibilitiesDrive awareness, understanding and adoption of ALL Accor's loyalty programme, strategy and objectives across the Pacific hotel network.Monitor loyalty performance, member satisfaction and key programme metrics, using insights to identify opportunities and support hotel success.Develop and deliver engaging training programmes, webinars and workshops that build hotel capability and confidence in delivering the benefits of ALL Accor's loyalty programme.Build loyalty capability across all hotel departments through practical tools, resources, education and ongoing support, with a particular focus on empowering our Loyalty Champions to drive programme awareness, engagement and success within their hotels.Lead loyalty communications and programme updates, ensuring hotels remain informed, engaged and aligned with key priorities and initiatives.Drive awareness and successful hotel execution of loyalty campaigns, offers and incentives, supporting stronger member engagement and programme performance.Identify opportunities to strengthen member engagement and commercial performance through ALL Accor campaigns, promotional offers and strategic loyalty initiatives.Champion programme compliance and benefit delivery, helping ensure members consistently receive the recognition, rewards and experiences they expect as members of ALL Accor.