Senior Engagement Manager

IntroductionThe Senior Engagement Manager at Optimizely plays a crucial role in product onboarding and delivering excellent customer experiences within the Expert Services Organization's Onboarding Team. You will be responsible for ensuring smooth transitions for new clients, addressing any concerns promptly, and continuously working to improve the onboarding process.Job ResponsibilitiesCustomer ExperienceServe as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers.Strong communication skills are essential to articulate thoughts clearly and engage effectively with both technical and non-technical stakeholders.Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage.A strong background in client-facing roles is crucial to ensure effective client engagement and satisfaction.Project ManagementLead multiple simultaneous customer onboarding processes across arange of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle. This includes managing timelines, risks, and stakeholder expectations to deliver a seamless onboarding experience. Maintain project hygiene by providing regular updates on status and timelines.Demonstrated experience with project management tools and methodologies. Stakeholder CollaborationWork closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines.Serve as the main point of contact for customers and implementation partners during onboarding.Technical SupportUse tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects.Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools