18 Nov
Business Support Analyst - Portage, MI
Vacancy expired!
Kelly Services is seeking
an IT Business Support Analyst for a medical devices company located in Portage, MI. If you're interested in the position, please send a follow up email (with your resume) to for further consideration. Thank you for your time and I look forward to working with you. Job Title: IT Business Support Analyst (PowerBI) (Support Analyst - Sales Enablement) Location: Portage, MI Type: W2 Contract ONLY Length: 12 months (Possibility of extension or Contract to hire) Pay rate: $35 - $37 per hour Essential Duties & Responsibilities- Support end users in the use of our tools and investigate any issues that may arise.
- Develops metrics to track and monitor the demand of our end users through all means of intake.
- Develops and delivers self-service reports to our user base using Power Bi and other solutions
- Partner with sales trainers and marketing to deliver a cohesive training strategy to our sellers that connects the use of tools to the practical application in their business.
- Responsible for effective communication strategy between this team and our customers.
- Maintains and Improves sales tools by working with our IS business partners. Establishes user requirements, monitors development, tests solutions and helps launch new functionalities.
- Work with the sales operations team to support day to day needs and offload transactional workloads.
- Define and suggest improvements to current processes to streamline workflows and improve efficiencies.
- Associates or Bachelor's degree in business administration or related.
- Experience in Power Bi, Salesforce.com, Pardot, Marketo r Oracle CPQ (Certifications are +)
- Microsoft Office Suite Qualifications & Experience
- 3-5+ years relevant combined experience required
- Customer Service or customer-oriented call center type environment.
- Business analyst or marketing analyst.
- Tier 1 level IS or business support. • Fast Learner
- Adaptable • High Energy
- Communication Skills
- Project Management.
- Ability to build and maintain strong relationships in a corporate environment.
Vacancy expired!