27 Nov
Mission IT Operator
Vacancy expired!
- Ensures that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
- Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
- Responsible for maintaining a privileged user level of access, across numerous high priority systems.
- Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
- Interprets system documentation and records problems in logging and discrepancy reporting tools
- Collects data describing the environment at the time of the failure
- Serves as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
- Escalates problems to Tier 2 level as required, perform call-ins as necessary
- Coordinates with any required resources across the enterprise to resolve operational issues
- Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
- Provides necessary mentorship, guidance, and training of entry level engineering crew
- Shift work - 12 hours a day, 7 days a week, rotation of shift occurs every 3 months. 0600-1800, 1800-0600
- TS/SCI CI Polygraph Clearance
- Knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 3-5 years direct experience in lieu of a degree
- Must have a broad knowledge of high priority systems across a multi-location enterprise
- Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
- Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
- System administration experience to include UNIX, Linux, and Windows platforms
- Experience with virtualization technologies and software such as VMware
- Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord
Vacancy expired!