23 Dec
Wisconsin,
Madison
, 53562
Madison
USA
Vacancy expired!
Title: Help DeskLocation: Madison, WI 53702Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Responds to telephone calls, email and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Has knowledge of commonly used concepts, practices, and procedures within a particular field.Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.Relies on instructions and pre-established guidelines to perform the functions of the job.Primary job functions do not typically require exercising independent judgment.Must HaveCustomer service managementExperience working in a call centerAbility to perform Help Desk services
Vacancy expired!
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