Responsible for managing the operations of a business group, service line or program for the efficient flow of business operations. Provides supervision to staff performing functions related to all aspects of the operations.Essential Responsibilities:Plans, organizes and controls resources, processes and activities involved in the day to day management of business or service operations to ensure the delivery of services and results as well as compliance with organizational policy. Oversees all processes related to the operations.
Identifies services, problems and issues. Responsible for the escalation of issues. Coordinates review and resolution of complex service issues not resolvable by staff. Collaborates with other operational leaders and technical teams to assess the feasibility of resolving issues or making improvements. Identifies opportunities for improvements to services or programs. Recommends alternatives.
Tracks and analyzes operational processes, trends, variances and other metrics to identify deficiencies and capabilities to operations. Implements improvements to systems, methods and processes to optimize operational efficiencies. Develops policies and procedures in response to new or changing requirements.
Manages ongoing contractual relationships. Ensures vendor or supplier services or products meet contractual agreements, performance standards and overall company policies and procedures. Addresses vendor services, product issues, defects or deficiencies.
Manages projects aimed at improving services and quality. Provides consultation to project teams typically consisting of multi-disciplinary functions.
Manages the budget to meet fiscal goals for capital, payroll and non-payroll expenses. Performs financial and staff analyses. Reconciles accounts and budget reporting requirements. Advises management of variances. Recommends and implements solutions.
Supervises staff performing distinct roles in the areas of administrative, professional, technical and/or support functions to ensure meeting deadlines, business needs and requirements in accordance to performance measures, targets and service level agreements. Plans, delegates and determines work assignments for staff. Recommends the selection of staff. Trains, develops and motivates staff. Evaluates individual employee performance.
Basic Qualifications:ExperienceMinimum seven (7) years of experience in general management
EducationBachelor's degree in business administration, general management or related field, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, RegistrationN/A
Additional Requirements:Ability to adapt to constantly shifting priorities in managing a wide-range of projects
Ability to communicate and interact effectively with all levels of employees.
Ability to analyze, summarize and prepare written reports on trends, processes and general business operational performance.
Strong problem solving abilities under pressure
Sound judgment in escalating issues to senior leadership
Demonstrated skills in leading teams and managing projects.
Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:Master's degree preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.COMPANY: KAISERTITLE: Manager Support ServicesLOCATION: San Francisco, CaliforniaREQNUMBER: 920586External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.