13 Jan
Louisiana,
New orleans
, 70130
New orleans
USA
Vacancy expired!
Application Support Engineer Job DescriptionAn Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector. As part of the IT support team, an Application Support Engineer needs both technical knowledge and "people skills to do their job well. Given how interwoven technology and the business world have become. Application Support Engineers often collaborate with other team members, as well as customers.Application Support Engineer SkillsIn addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application.Core skills one must possess to get a job as an Application Support Engineer.
- Working knowledge of SQL Databases & basic network configuration
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Actuarial reserve systems Moody's Axis
- Correspondence generation system - Eloquence
- Electronic Application system Insurance Technologies Firelight
- Anti-Money Laundering system (AML) Fiserve
- OneSource e-Comply
- Crystal Reports
- MoveIt
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
- Bi-lingual is a plus
- AWS experience is a plus
Application Support Engineer Duties and ResponsibilitiesThe role of Application Support Engineer is one of the more generalized positions in the IT world. A good Application Support Engineer needs to have at least a working knowledge of database management, different operating systems and different programming languages.Identifying and Evaluate Technology SolutionsThe Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one's complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a design or high level pitch to present the idea to the company's decision makers. Problem Solve and TroubleshootThe Application Support Engineer is the first line of defense in finding the root cause of an application malfunction. They will collaborate with other IT experts to resolve incidents and obtain problem management resolution.Identify Potential IssuesPart of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail while not losing sight of the big picture.Work with Cross-Functional TeamsRarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer's overall IT needs and strategy.
Vacancy expired!
