10 Aug
Texas,
Austin
, 73301
Austin
USA
Vacancy expired!
Job#: 1285183 Job Description: Job Type: W2 Contract Contract Length: 12+ Months Location: Austin, TX - Hybrid Send resume in Word format to • Analyzes and provides oversight of the service level management activities for Applications.• Establishes ITSM best practice and processes.• Responsible for adherence to processes and quality of service.• Interfaces with the Applications Team to identify Service Catalog and Service Automation improvements.• Responsible for developing and executing short- and long-term strategic plans to assure service level activities achieve current and future needs.• Performs research and recommends changes in services, products, and standards to support agency needs.• Employees at this level are virtually self-supervising and assume direct accountability for the work product.• Role will manage, report and provide continual service improvement for the Incident, Problem, Change and Request Fulfillment Management processes.• Role will also provide ITD training, guidance and be the overall Applications SME for those processes.Required:- Strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress appears blocked
- Experience reviewing incident/problem/change documentation accuracy as it relates to the application portfolio.
- End-to-End accountability for the management, communication, ensuring updates are timely and of sufficient quality.
- Works closely with the other IT tower leads to facilitate incident, problem, and change management activities
- Experience in the use of KPIs to track trends and drive behavior.
- Experience using data analysis tools to gain insights into data quality and trends.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Vacancy expired!
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