Patient/Outpatient Services Coordinator (Medical Receptionist)

About the Job Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times. Complies with all Kootenai Health confidentiality and HIPAA standards

Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed

May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.

Ensures patient demographics and insurance information is maintained in appropriate scheduling systems

Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments

Obtains referrals and pre-authorizations as required and processes charges

Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership

Familiar with standard concepts, practices, and procedures within the field

Relies on experience and judgment to plan and accomplish goals

Regular and predictable attendance is an essential job function

Competent to meet age specific needs of the unit assigned

Minimum Qualifications

Patient Services Coordinator

High school diploma OR equivalent preferred

Experience working in medical office preferred

Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Outpatient Services Coordinator

High school diploma or equivalent preferred

Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.

Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

About Kootenai Health

Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We are a proud member of the highly regarded Mayo Clinical Care Network, giving us access to a wealth of knowledge and expertise.

As your next employer, we are excited to offer you:

100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment

A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it

Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings

Competitive salaries with night, weekend and PRN shift differentials

An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars and coaching

Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more

Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals and track your bonuses

And much more

If you strive to be an integral part of a high quality health care system like Kootenai Health, we want to meet you!

Apply today! Please reach out to Recruiter or Front Desk with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.