02 Jan
Administrator Regional Services Technician
Connecticut, Hartford , 06101 Hartford USA

Address: USA-CT-Hartford-940 Silver Lane Suite 8 Store Code: Service Delivery-Store Tech (2764468) Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com . Job ObjectiveProvide onsite and/or remote support for all store-based IT equipment.Follow documented processes for software loading and image restoration.Work with store personnel to identify user issues and provide on-call support 24/7 every other week.Work with IMAC to provide installation support and provide support for other IT project initiatives.Maintain an accurate and appropriate truck stock and manage timely returns.Stay up to date on HIPAA, PCI, A+, and W&M requirements/certifications.Primary Responsibilites1. In Store IT SupportRespond to Service Now tickets assigned to area.Repair, replace, or reimage devices to perform as intended to meet the needs of the business.Run calls in an efficient manner based on priority and reduced travel time to allow for maximum call completion per shift.Utilize published documentation and tools to resolve issues and minimize downtime.Provide updates for published documentation as new best practices are learned/discovered.Timely and accurate updates to Service Now including ticket status, parts usage, logging serial numbers (as required) and applying work to projects.2. Inventory ManagementMaintain an appropriate truck stock inventory to accomplish an established 1st time fix goal.Utilize forward stocking locations effectively to reduce downtime.Timely pickup of replenish parts return of defective or excess inventory.Cycle counts that reflect accuracy between system stock and actual.3. Licenses, Certifications, & TrainingPass, renew and keep a current W&M license/certificate.Prepare and submit W&M documentation in accordance with local jurisdiction.Make sure weight kit certification is current.Maintain an active A+ certification.Comply with yearly Hipaa renewal and all PCI compliance instructions (including EFT tracking).Complete all RBS training and dept sponsored training within timeframe indicated.Maintain a current drivers license and a driving record that is deemed acceptable for operating a company vehicle.4. Call ReductionPlace calls to stores when a given ticket or symptom appears to be something the store can resolve.Make sure ticket or service need is still valid (store fixed and did not cancel) prior to starting travel over 1hr.Quick walk through of store before leaving to solicit other issues that have not been called in (time permitting to eliminates another trip).Educate store personnel in the basic points of maintaining equipment on their own when it is evident that they are not making an effort.5. Project SupportAssist with IMAC installs to limit costs by vendors when workload permits.Provide in-store support following major IT project work to limit impact to stores affected.As required act as "smart hands" in their field to assist groups that have limited or no field presence.Perform signoff for new store technology installs.EducationHigh school diploma or GED equivalentExperience3+ years technical experience preferred; Retail & POS System desired #LI-MM1 #LI-hybrid #ZR Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com. Job Requisition: 280075externalUSA-CT-Hartford1262022

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