Part Time Desktop/Network Support Consultant For IT Consulting Co.

Are you an IT Desktop/Network Professional with exceptional technical skills and verbal and written communication skills? Are you friendly and able to effectively communicate with clients in a clear and non-technical manner? You might just be the person that we are looking for!

We provide outsourced and managed IT Services to a wide variety of clients, and they are mostly located in the East Bay, along with a handful in SF. We also have a few clients as far as Concord, San Rafael, and Redwood City. We support everything from law firms, doctor offices, professional services, manufacturing, and contractor shops. We provide all levels of service to small businesses covering all hardware, software, and networking. Our clients have anywhere from 5-20 desktops, most with one or more Windows servers. We are primarily a Microsoft desktop/server support shop but have several clients with Macs.

We are looking for a PART TIME (with the potential for full-time in the future) Desktop/Network Support Consultant to join our team. The right person will understand that attention to detail is a must, and will be very comfortable planning, organizing, and documenting in a detailed manner, as well as following up with clients, and keeping them informed during ongoing projects.

NOTE: Must live in the East Bay. We are looking to hire someone who lives somewhere between Pinole and Hayward, preferably residing in Oakland, Berkeley, or San Leandro. Please do not apply if you live closer to San Jose, Marin, or on the Peninsula, as your location would not be a good fit for us and our clients.

Our Expectations - You must have at least THREE years of extensive experience with all of the following:

- Microsoft Windows Operating Systems (Desktop and Server) and Apple Mac OS and iOS

- Installation and troubleshooting of all common desktop/server hardware

- Routers and Wireless APs (mostly Ubiquiti UniFi)

- MUST KNOW Outlook, MS 365 and Office Apps, OneDrive and SharePoint, and the 365 Admin portal very well

- Google Suite/Workspace Support and Admin

- RAID 1, RAID 5, RAID 10

- Tone and test ethernet cables, re-terminate female keystone jacks

BONUS knowledge would include:

- Experience working for an MSP (Managed Service Provider)

- NAS (Synology or QNAP)

- Windows Servers and Active Directory knowledge

- Experience with ticketing systems

- Experience with Remote Monitoring and Management (RMM) systems

- Local and Cloud backup systems

We do not advertise, so we strive to take care of our clients by building a trusting and lasting relationship as we support their IT needs efficiently and thoroughly. You will be expected to help maintain and build on those relationships with your assigned clients. We have an office coordinator who can assist with scheduling your client visits, but you will often need to set your own schedule based on incoming calls and emails from clients.

This is a demanding position that requires someone who is intuitive, resourceful, organized, and very thorough. Must have a reliable car and phone and be able to juggle daily tasks/emails/calls and handle several projects at once, all while being responsive to client calls and emergencies as they arrive. Must be willing to occasionally work after-hours and weekends, and very occasionally as early as 7am. Most work is performed remotely as much as possible but there are jobs that require onsite support so you must be willing and available to go to client’s locations.

What WE offer:

- Competitive compensation, commensurate with experience. Most of our consultants are paid as W-9/1099 subcontractors, but after 1 year there is an option to convert to a salary with benefits and become an employee.

- Additional commissions on sales, quarterly bonuses, and other benefits are also available based on your performance.

- A healthy and rewarding work environment

- Possibilities for growth within a solid company established in 1995, also voted Oakland Magazine's Best of Oakland 2015.

If you have what it takes, and want to belong to a great team of IT professionals, please email a cover letter letting us know why you are the best candidate for the position, and your up-to-date resume including previous wages/salaries, and 3-5 professional references (contact name, email address, and phone number please let them know that they may be contacted.)

Thank you for your interest, we are looking forward to meeting you!