Receptionist/Office Assistant

Primary Objectives:

Responsible for call flow in busy office for 10 phone lines. Providing Elite Customer Service. Responsible for Chemical Supply Inventory Software, Applying customer payments, Preparing Bank Deposits. Monitoring your own email box along with sales email box and dispersing emails appropriately. Liaison between 2 large commercial customers for creating and managing job requests. Various projects given by Office Staff. Light housekeeping duties such as preparing trash and recycling on Fridays.

Secondary Objectives: Manage Social Media Sites, add content, manage Ladybug Website, update with photos, articles etc.

Seeking individual with working knowledge of Microsoft Office Products, such as Outlook, Word, and Excel.

These specific responsibilities include but are not limited to:

Being friendly and helpful to customers calling with questions.

Answering, Transferring and Putting multiple calls on hold

Creating and Managing jobs for 2 large commercial customers

Applying checks and cash payments

Managing Customer Inquiries

Managing Inventory

Creating Credit Memos

Outgoing Mail(gathering all outgoing mail and walking to the mailbox)

Monitoring and Dispersing Emails from our Sales email box

Monitoring your own email box

Fridays – Assisting with Residential Sales

Fridays – Retrieving mail from external mailbox on first floor

Assisting Office Staff with various projects and assignments as they come up to maintain a good work flow

Various research projects