Marketing & Communications Manager

Mayacama Golf Club is seeking a seasoned Marketing and Communications Manager to join our incredible team.

We are looking for a talented individual with a passion for social media, managing digital marketing, public communication, event marketing and creative writing. This position focuses on all aspects of our hospitality marketing and graphic design operations and external communications. Ensuring accurate information across multiple channels, high-quality design and layout, and robust membership communication and sales strategy. This position also collaborates with multiple departments relating to their signage, menus, and membership communication needs.

This is a full time position offering paid vacation, sick time and holiday pay. Benefits Packages includes Medical, Dental, Vision, 401K Retirement Plan, 401K Employer Match, Employee Assistance Program, Company paid life insurance, Free Parking, Free Meals, Free Golf, Club House Discounts and much more.

If you desire to join an incredible team, with an opportunity to be a valued team member of one of the most beautiful Private Golf Clubs in the Sonoma County area, please submit your resume or simply fill out our application online at www.mayacama.com/careers

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Design and produce visually captivating graphics for digital and print materials including, but not limited to, brochures, menus, advertisements, event invitations, social media posts, and website content.

Develop and maintain a consistent brand identity across all communication channels.

Collaborate with marketing and Club departments to conceptualize and execute design solutions that meet project objectives and deadlines.

Assist in creating and managing content for social media platforms, ensuring that all posts are visually appealing and align with brand guidelines.

Work directly with department managers to design and update signage and promotional materials for events, tournaments, and Club amenities.

Manage the production process from concept to final delivery, including working with external vendors and printers when necessary.

Stay up-to-date with industry trends and best practices in graphic design and communications to continuously improve the quality and effectiveness of our materials.

Work directly with Sales & Marketing team when new members are being onboarded to ensure a positive and informative orientation experience, ensuring accurate data input into appropriate CRM/POS software.

Maintain customer database so that files are complete and up-to-date for our guest contact staff to reference as they interact with members and guests, including photos, allergies, preferences, and contact information as needed.

Leverage data to provide insights into member and guest behavior to identify opportunities for engagement and personalized service for a customized hospitality experience, at both Mayacama and Ruse properties.

Contribute to programming calendar meetings to incorporate feedback into our calendar of offerings and help promote successful events by engaging with members and guests. Help develop and maintain event materials as requested by Management (COO, Hospitality, Marketing, Ownership).

Regularly review and ensure accuracy of events listed on internal calendars.

Lead by example in upholding and exhibiting the excellent service standards of our company.

Identify opportunities to better service our Club membership and Ruse guests to maximize satisfaction. Communicate ideas and participate with Leadership Team.

Regularly review the information sections of our Club and Ruse websites, ensuring accurate operational information presented. Notify COO if updates or changes needed.

Regularly review links and webpages provided through the Mayacama new member orientation email procedure to ensure accurate hours of operation and department information. Notify COO if potential updates or changes needed.

Refer member inquiries and special requests to appropriate department managers by making email or in-person introductions.

Collaborate with our Sales team and Ownership to ensure the Club is reaching the proper demographic for quality leads while achieving our budgeted goals and advancing strategic plan.

Assist in other marketing and communication-related tasks as requested.

Work in accordance within our established club policies, operating procedures, budgets and guidelines.

SUPERVISORY RESPONSIBILITIES

Occasional oversight of certain club staff as they assist with marketing tasks.

QUALIFICATIONS AND SKILL SET

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Three or more years of membership/event industry, guest service and marketing experience in a hospitality environment is preferred.

Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Publisher, Outlook) and social media/tech savvy.

Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Strong understanding of typography, color theory, and layout design principles.

Proficient with English grammar and possesses skills in news-style writing, feature writing, copywriting, proofreading and editing.

Experience with HTML & CSS and interest in/awareness of AI. Familiarity with WordPress preferred.

Knowledge of printing processes and ability to prepare files for production.

Requires the ability to work various shifts / varied schedule per week which can include weekends, holidays and special events depending on business levels.

Proven ability to remain calm and positive in stressful situations and resolve conflicts effectively through de-escalating actions.

Demonstrated attention to detail, organization skills, and adaptability to competing deadlines.

Experience with yield and/or revenue management a plus.

Self-driven quick learner excited to grow with our expanding hospitality company.