Bilingual Customer Service (Remote)

Will be working 100% remote, but need candidates in PST or MST locations!Hiring multiple Bilingual Spanish Customer Service Representatives to join the team for a great long term remote opportunity!Responsibilities:

Perform outbound calls

Answer incoming customer telephone calls

Work across multiple programs and phone lines and ability to transfer calls

Promote participation in energy efficiency programs that the customer may qualify for

Address and resolve customer inquiries, regarding products, services, billing, etc.

Establish and maintain positive working relationships with customers by ensuring a high level of customer service

Address and resolve customer complaints and make recommendations

Qualifications:

High School diploma or GED is required

Must be bilingual in Spanish

2+ years of previous call-center customer service experience

Ability to identify and resolve project application issues with customers and trade allies

Knowledge of program parameters and levels of service

Proficient in Microsoft Office, specifically Word, Excel and Outlook

Strong data entry skills in entering information in tracking systems/databases

If Interested: Please apply to the job application!About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.