Program Manager

Req ID: RQ176082Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Program ManagementSkills:Customer Specific Requirements,Database Management,Technical SolutionsExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a Program Manager supporting FEMA. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.The Federal Emergency Management Agency’s (FEMA) mission is helping people before, during and after disasters. To successfully accomplish this mission, FEMA is responsible for the accurate and efficient routing and processing of fluctuating call volume. FEMA’s Individual and Households Program Service Delivery Branch accepts calls and enters information into FEMA’s National Emergency Management Information System (NEMIS) and other FEMA-approved databases as required. When FEMA has exhausted its human resources and facility capabilities, this necessitates the acquisition of an Outsourced Contact Center Contract (OC3) with private sector temporary employees to augment FEMA’s contact center agents.HOW A PROGRAM MANAGER WILL MAKE AN IMPACTGDIT seeks a Program Manager to assist with managing the ramp up of call agents to support FEMA’s response to calls from survivors of disasters. Activities for this role will include:

Analyzes customer requirements and provides technical solutions to problems as they arise

Provides expert knowledge for the design, development, build, analysis, evaluation, installation and administration of database management systems to include database modeling and design, relational database architecture, nonrelational database architecture and procedures, metadata and repository creation and configuration management

Defines database organization, standards, controls, procedures, and documentation

Advises applications development staff and users on data-based solutions to business problems, data architectures, database management system facilities and capabilities, and the operation and tuning of databases

Maintains current knowledge of relevant technology as assigned

Assists with daily validation of training data and reporting deliverables to FEMA

Manages data-related process activities with partners

Attends touchpoint meetings with the client

Assists with managing late shifts

WHAT YOU’LL NEED TO SUCCEED:● Education: Bachelor of Arts/Bachelor of Science● Required Experience: 5+ years of related experience● Location: Remote●US Citizenship Required for this positionGDIT IS YOUR PLACE:● Full-flex work week to own your priorities at work and at home● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysThe likely salary range for this position is $106,371 - $75,900. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.