Information Technology Account Manager (Remote)
Information Technology Account Manager – Riverside, CA
GENERAL PURPOSE OF THE POSITION
The IT Account Manager is responsible for maintaining and servicing existing customers and identifying and closing new prospects. Successful candidates would manage opportunities for major and minor client projects through liaising between the customer and the internal technical solutions team to determine customer needs, present solutions to the customer, answer questions regarding the solution, obtain acceptance of proposals, and coordinating with customer through project completion. Technical knowledge and experience in the IT Managed Services space is critical to this position, as candidates will be expected to competently relate technical information and solutions to client contacts. Individual reports to the Director of Account Management.
Roles and Responsibilities
Internal and External Sales
Deliver new business strategies for our clients.
Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client.
Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports.
Customer Relationships Management:
Build strong & meaning client relationships
Advocate on behalf of the client.
Point of escalation for customers relating to quality of service.
Ensure Root Cause Analysis for Incidents is prepared by operations and delivered to customer
Provide constructive feedback relating to service improvements to operations.
Conduct on-site visits with local customers.
Account Administration
Prepare contract documents, from managing external and internal communication, to producing highly strategic and thought-out client deliverables.
Prepare, process, and track ongoing client Change Orders, Work Orders, and Statements of work as they pertain to customer IT initiatives.
Track key account metrics and coordinate with customer and internal teams
Assist client in tracking hardware and software inventory by Overseeing onboarding and offboarding of customer assets in regard to operational service delivery and contract maintenance
Customer Communications
Run periodic customer meetings to:
Ensure the adoption of budgets a
Measure and discuss service metrics
Oversee ongoing projects
Other duties as required.
REQUIREMENTS
A minimum of 5 years of Full-time Account Management-related experience.
Excellent verbal and written communication skills.
Communicate effectively in both business and technical contexts, through verbal and written mediums.
Bachelor’s degree in one of the following areas preferred: business, liberal arts, communications. College coursework or training in technical fields desired. Applicable depth of practical work experience with career advancement may be substituted for education.
PREFERRED KNOWLEDGE, SKILLS, & ABILITIES
Business Analytics
Job Function Assets
A self-starter with the desire for and ability to invest time and energy into learning new skills and knowledge as it relates to the technical aspects of the business.
Ability to work independently and as a team is critical for success.
Ability to independently manage multiple tasks with conflicting priorities, projects, and customers.
Ability to set priorities and solve problems without requiring frequent supervision.
Successful candidates must have strong intrinsic motivation and a strong work ethic.
The ability to be flexible and employ critical thinking skills to provide perspectives not readily apparent.
Interpersonal skills
Strong interpersonal skills essential to success.
Will be routinely working with diverse groups and must be able to quickly adapt communication style in order to effectively convey meaning and to understand intention.
Ability to interact with and present to individuals at all levels of an organization (from entry-level employees to managers to Executive level).
Empathy for team members and clients.
Ability to build relationships with diverse personalities and perspectives, through active engagement of internal resources and client contacts.
Information Technology Experience
Experience with technology as well as a high-level understanding of server and network environments.
Basic technical and troubleshooting knowledge is a bonus. The ability and willingness to learn these skills is required.
Experience working with Trouble ticketing/PSA Platforms helpful.
Ability to master CRM and other SaaS-based tools essential if not already proficient.
Relying upon Subject Matter Experts by bringing the right person to the table when it counts.
Strong attention to detail required.
The ability to work in a high-demand environment is a must.
Working knowledge of Microsoft Office applications including Microsoft Word, Outlook, PowerPoint, and Excel required; experience working with Adobe Acrobat Pro very beneficial.
PHYICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer, interacting with others through written forms, voice, phone, and video conferences. Able to provide verbal instruction to others.
OPENINGS Full-time position now available, with opportunities for advancement. May require infrequent evening and weekends work, depending on client meetings/availability. Open until filled. Applicants subject to background checks.
COMPENSATION $23-$35/hour, commensurate with experience. Plus benefits (medical, dental, vision, participation in 401K).
CONTACT INFORMATION Principals only. Recruiters, please do not contact this job poster. E-mail resumes to careers@acorntechservices.complease attach to the email as a PDF or a MS Word document; links are not acceptable. Please reference tracking code 4806202 in your email communication; failure to do so will result in your application not being processed.
COMPANY
Acorn Technology Services is a strategy-driven IT Services Company Headquartered in Riverside, CA, with clients located around the world. We believe that all businesses, regardless of size and industry, are dependent upon information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their success. We provide boutique service backed by Enterprise expertise. We offer high quality, reasonably priced, Enterprise Class IT Services to the mid-market and SMB. Our 10-year goal is to triple our revenue and become a platform MSP, driven by effective, affordable, and comprehensive IT solutions.
OUR VISION
Support our customers in achieving their missions by being an indispensable technology partner.
OUR MISSION
Provide secure, efficient, and affordable technology solutions to government and private enterprise.
OUR VALUES
Accountability
Integrity
Treat others with kindness, respect, and empathy
Strive for Excellence
Approach the business with transparency
Have Fun While doing what we love
Diversity
OUR CLIENTS
50-1,000 employees or smaller firms who have high end IT and Security needs
CEO, President, CFO, CIO/DIT
Verticals: Government and Quasi-Government, Transportation, Accounting/Finance, Non-profit, Legal, Architecture, Engineering, and Construction, Manufacturing, Other