IT Staff Manager - GenAI Service Owner

Company:Qualcomm IncorporatedJob Area:Information Technology Group, Information Technology Group > IT ManagementGeneral Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. The IT AI Service Owner will be at the forefront of our AI strategy, designing and implementing advanced AI solutions to solve complex business challenges supporting multiple enterprise functions. This role involves a blend of business relationship management, leadership, strategic planning, and technical expertise ensuring that our AI projects are executed successfully and align with our long-term objectives.Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the company’s data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Minimum Qualifications: 8+ years of IT-related work experience with a Bachelor's degree.OR10+ years of IT-related work experience without a Bachelor’s degree. 5+ years of supervisory or leadership experience.Preferred Qualifications:

Minimum of 5 years of experience as a product owner, with a focus on AI/ML technologies.

Experience with cloud platforms such as AWS, Azure or GCP and their AI/ML related services.

Strong understanding of data management, data governance and data engineering principles.

Demonstrated skill in stakeholder management, including the ability to influence and negotiate with senior leaders and external partners

Demonstrated ability to lead and manage comprehensive GenAI projects.

Advanced degree (MS or PhD) in Computer Science, Artificial Intelligence, Machine Learning, or related field.

Product Owner or Service Management certification.

Experience with Generative AI technologies and search algorithms.

Deep understanding of the industry landscape, market trends and competitive dynamics of GenAI.

Principal Duties and Responsibilities:

Work closely with various business leads to understand strategic goals, identify GenAI opportunities, and prioritize efforts according to business impact and value.

Act as a product owner for Generative AI projects and implementations, ensuring alignment with business goals and user needs.

Lead and inspire cross-functional teams to define product vision, roadmaps, and growth opportunities for AI-driven services.

Oversee the end-to-end lifecycle of AI services, from ideation to deployment and continuous improvement.

Ensure the delivery of robust, scalable, and ethical AI solutions that adhere to industry standards and company policies.

Drive innovation by staying abreast of the latest AI research and technologies in this quickly evolving space

Develop and maintain an AI roadmap, aligning with the company's strategic goals and industry trends.

Effectively communicate complex AI concepts to non-technical stakeholders, facilitating informed decision-making across the organization.

Motivates direct team to accept change and adapt priorities in order to meet changing demands.

Communicates performance expectations and monitors and evaluates performance of members and managers of team to ensure plans are met.

Evaluates existing IT resources to determine coverage of the necessary skills and knowledge required to meet ongoing business demands.

Identifies and promotes a unifying vision throughout the team with associated day-to-day goals and creates a climate in which people want to contribute.

Manages the performance of team members and managers by meeting regularly with each member to discuss current and future state of key projects, identifies developmental opportunities, and evaluates performance based on key metrics.

Allocates workload (which includes key decisions, project management, and resource allocation) among team members and managers by taking into consideration employee availability, skill set, and current workload when making assignments.

Communicates plans, roadmaps, strategies, initiatives, and directions across IT domains, verbally and in writing.

Provides guidance and input into the management of requirements and/or solutions throughout key stages of the project or initiative.

Advises and teaches experienced members and managers of the team on how to achieve effective job performance.

Networks with colleagues within domain to gain insight, ideas, and connections.

Supports IT teams by facilitating the implementation and maintenance of standardized tools, templates, and processes

Level of Responsibility:

Working independently with little supervision.

Providing supervision to other supervisors/managers who are direct reports.

Making decisions that are significant in impact, influencing overall program or project success, finances, and/or the ability to meet objectives; Errors are not readily apparent due to the complexity of work process/product or time between decisions and results; Errors typically result in significant expenditure of time, resources, and funds to correct.

Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.

Some financial accountability (e.g., manages a small budget, has input into P&L).

Having a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that have substantial impact on the organization).

Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory.

Using deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.

Exercising substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hrpublicarticleview&sysparmarticle=KB0039028) . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.Pay range: $160,000.00 - $240,000.00The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer!If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification