Intake Coordinator / Administrative Assistant (Part-Time)

Job Title: Intake Coordinator / Administrative Assistant (Part-Time)

Location: 1400 Moccasin Trail, Suite 6, Lewisville, TX 75077

Company: Alert Response – www.alertresponse.com

Type: Part-Time (20 hours/week)

About Us:

Alert Response is a leading provider of personal emergency response systems dedicated to ensuring the safety and well-being of our clients. We pride ourselves on delivering reliable and high-quality services and devices to our customers. We are seeking a detail-oriented and compassionate Intake Coordinator / Administrative Assistant to join our team and support our mission.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role. Resumes must be hand-delivered to be considered. Please bring your resume to our office at 1400 Moccasin Trail, Suite 6, Lewisville, TX 75077, between now and the end of July.

Job Summary:

The Intake Coordinator / Administrative Assistant will be responsible for making outbound calls to referrals, gathering essential information, and ensuring a smooth intake process. This role also involves performing various administrative tasks to support the overall operations of the company. The ideal candidate will have excellent communication skills, a friendly demeanor, and a meticulous approach to data collection and administrative duties. Please note that this is not a sales position; these calls are solely to gather information to begin services.

Key Responsibilities:

Outbound Calls: Make outbound calls to referrals to gather necessary information and initiate the intake process.

Information Gathering: Collect and accurately record client information, ensuring all required fields are completed.

Client Interaction: Provide a friendly and professional experience for all potential clients, answering any initial questions they may have.

Documentation: Maintain detailed records of all interactions and information collected during calls.

Coordination: Work closely with the customer service and sales teams to ensure seamless transition of information and client onboarding.

Follow-Up: Conduct follow-up calls as needed to complete the intake process or gather additional information.

Compliance: Ensure all activities comply with company policies and industry regulations.

Administrative Support: Perform various administrative tasks, such as filing, data entry, scheduling, and managing office supplies.

Office Assistance: Assist with organizing and maintaining office common areas, handling mail, and supporting other administrative functions as needed.

Qualifications:

High school diploma or equivalent; additional coursework in customer service, communication, or administrative support is a plus.

Proven experience in a customer service, intake, or administrative assistant role, preferably in a healthcare or service-oriented industry.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Ability to handle sensitive information with confidentiality and professionalism.

Proficiency in using computer systems and software for data entry and record keeping.

Ability to work independently and as part of a team.

Friendly and compassionate demeanor.

Preferred Qualifications:

Experience in the personal emergency response or healthcare industry.

Familiarity with CRM systems or intake software.

Experience with administrative tasks and office management.

What We Offer:

Competitive hourly wage.

Flexible part-time schedule (20 hours per week).

Opportunities for professional growth and development.

A supportive and collaborative work environment.

The chance to make a positive impact on the lives of our clients.

Alert Response is an equal opportunity employer.