POPPY'S FOH SHIFT LEADER

POPPY’S FOH SHIFT LEADER JOB DESCRIPTION

Poppy's is a hospitality brand with a mission to create simple, seasonal, beautiful + approachable food. We believe that the highest quality food + service does not need to feel formal or unattainable. We believe in supporting local farmers, eating with our eyes + nourishing our community. Using the highest quality ingredients + professional service standards, Poppy’s has grown to include a community focused cafe + market, a catering company + an intimate event venue. Poppy’s is a woman-owned business founded in Cobble Hill, Brooklyn.

We are currently hiring full time positions 5 days per week for our location in Cobble Hill.

REQUIREMENTS

NYC Food Handlers Certification or willingness to obtain this within the the first few months of working

Commitment of working 5 days per week

Must have open availability + work weekends

Ability to organize + lead a team of about 8 people

Ability to adapt and switch gears to attend to priorities of the day

Admin work + ordering responsibilities

Great Barista skills + familiar with operating espresso machines

Positive attitude + great sense of urgency

Interest in food + hospitality

Must have high attention to detail

Great time management skills

Team focused + ability to work in a dynamic fast paced work environment

Handles high volume with ease

Must be able + comfortable lifting up to 25lbs

GENERAL RESPONSIBILITIES

Provide excellent customer service

Setting high standards + leading by example

Working alongside GM for leadership mentorship + priority task management

Maintaining cleanliness by Poppy’s + NYC DOH standards

Remaining informed + up-to-date on our brand identity + offerings to act as a great brand ambassador

Guide, support + educate employees to ensure that they’re acting as great brand ambassadors

Training new staff members + developing a strong cohesion of your team to ensure that staff are set up for success + the business always operates at it fullest potential

Motivating staff members + keeping up positive team morale

Maintaining inventory + ordering as necessary

Communicating with the GM + other members of management about retail + food product pars

Checking contents of catering orders + ensuring that they’re picked up in a timely manner

Reporting any customer feedback or issues that arise during the shift to the GM

Navigating employee requests + issues with the assistance of the GM

Working behind the counter + maintaining the retail floor (pastry case, service bar, outside seating area, retail shelves, cold cases)

Maintaining + updating online ordering

Accounting for waste

COMPENSATION + BENEFITS

$17 - $20/hr (depending on experience) Plus Generous Tips

NYC Sick

50% Off on Poppy’s Food

25% Off on Retail

Accrued Paid Time Off

Health Insurance

Commuter Benefits

401K

Great Staff Meal + Endless Coffee!