Computer Specialist (Operations)

Job DescriptionAbout DCASDCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

Recruiting, hiring, and training City employees.

Managing 55 public buildings.

Acquiring, selling, and leasing City property.

Purchasing over $1 billion in goods and services for City agencies.

Overseeing the greenest municipal vehicle fleet in the country.

Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.The Department of Citywide Administrative Services’ (DCAS), Human Capital (HC) Line of Service seeks to appoint a Computer Specialist (Operations) to work in the HC Bureau of NYCAPS Central (NCC). NCC is a human resources service center that oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized state-of-the-art automated personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. NCC oversees the implementation of civil service and human resources related transactions for over 300,000 employees citywide; supports approximately 96,000 NYC employees with all their health benefits needs; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information. HRIS is a highly technical and analytical unit that manages system errors and functionality development as well as many demands on areas of Human Resources, eHire, Workflow, Benefits Administration, Training Admin, ePerformance, reference table configuration, Auto-Step Process, ESS, Reports, Queries and other functionality deployed in NYCAPS. Responsibilities :

Troubleshooting all system issues for the Human Capital Management (HCM) system.

Identifying, diagnosing, and resolving system issues in a timely manner with minimal supervision

Completing and closing help desk tickets in accordance with established standard operating procedures.

Promptly reporting to supervisor with appropriate urgency level. Properly creating and closing system issues remediation service requests in accordance with established standard operating procedures.

Performing and properly completing in a timely manner all applicable data audits and user-acceptance testing in accordance with functional business requirements and established methodologies. Recording all issues in logs.

Learning and maintaining a working knowledge of all HCM system applications. When necessary, interacting with the vendor, consultants, DCAS employees and any other relevant entities to resolve any new application issues in a timely manner and in accordance with established standards.

Maintaining accurate documentation and troubleshooting of all HCM applications.

Communicating effectively with staff and vendors. Informing production support teams of issues, problems, updates, etc.

Interacting with staff and vendors in a professional manner.

Provide support to customers and internal teams during and after major functionality rollouts and system upgrades.

Develop reports/queries for data analysis.

Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.Qualifications(1) A four-year high school diploma or its educational equivalent plus a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or (2) A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or(3) A four-year high school diploma or its educational equivalent and five years of satisfactory, fulltime experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or(4) A satisfactory combination of education and/or experience which is equivalent to “1,” “2,” or “3” above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.