Systems Support Specialist

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.Systems Support SpecialistBE PART OF THE CONNECTIONAs a Systems Support Specialist, you’ll be responsible for implementing and maintaining a platform, including troubleshooting of system and data issues for both lower and production environments. You will collaborate with the software development and engineering teams to streamline and simplify the deployment process and serve as the first line of contact for highly complex production issues. Your main role in this position is to ensure features are developed in a way that fosters continuous delivery.WHAT OUR SYSTEMS SUPPORT SPECIALIST ENJOY MOST

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Manages high/critical incidents and ensures tickets are fully documented and resolved properly.

Escalates issues as needed to Sr Systems Support Specialist.

Monitors system/applications using tools such as Webtop and CPM.

Responds to requests for technical assistance electronically, by phone and in person.

Diagnoses and resolves technical issues related to hardware, software and networks.

Logs interactions via ticketing system and conducts follow-up when needed to ensure closure of ticket.

Documents processes, resolutions and sends e-mail communications to user base.

Stays current with system information, changes and updates.

Assists with Associate Systems Support Specialist duties as needed.

Educates IT and the business about security policies and consults on security issues regarding user built/managed system.

May perform other duties as assigned

WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications

Experience :

Help desk and desktop support experience – 3+ years

Experience with Netcool and Solarwinds systems

Experience with Microsoft desktop technologies (XP, Win 7, Office 7, and Office 2010)

Experience with basic Windows server administration (Active Directory, Exchange, etc.)

Education :

Associate's degree (A. A.) in Information Systems, or related fields, or equivalent work experience

Abilities :

Ability to read, write, speak and understand English.

Ability to support remote sites and VPN connected users

Ability to enforce company computer related policies

Ability to effectively communicate verbally and in writing with all levels of customers

Travel Ability:

Office Environment

Able to work in a 24X7 environment

Schedule:

Full time

SPECTRUM CONNECTS YOU TO MORE

Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.

Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.

Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

Total Rewards: See all the ways we invest in you—at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!IPC175 2024-36301 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)