Lead Medical Assistant III Trainer
Company Description:
Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.
Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring equitable access to essential healthcare services for every member of our community, irrespective of financial status, language proficiency, sexual orientation, cultural background, living situation, or insurance coverage.
Job Summary:
Under the direction of the Site Manager III, the Lead Medical Assistant III Trainer is primarily responsible for conducting the Axis Medical Assistant training program to ensure all Medical Assistants (MAs) are fully competent within their scope of practice. This role includes the training and onboarding of new medical assistants, retraining as needed, maintaining comprehensive records of all MA competency training, and coordinating an MA student externship program. This position plays an integral role in maintaining the high standards of care provided by Axis Community Health by ensuring all MAs are well-trained, competent, and supported in their role. As a secondary function, the Lead Medical Assistant III Trainer may provide MA cross coverage and will perform traditional MA clinical duties. This role may assist with administrative support and facilitate patient flow.
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Qualifications:
High School Diploma or equivalent.
One (1) year of experience as a Medical Assistant and receptionist in a healthcare setting.
Current valid certification as a Medical Assistant.
Certified as a Medical Assistant by the American Association of medical Assistants (AAMA), American Medical Technologists (AMT) or California Certifying Board of Medical Assistants (CCMA) preferred.
Excellent telephone patient service skills.
Knowledge of patient billing procedures, insurance verification.
Ability to work efficiently and effectively.
Ability to work well under pressure, multi-task, and handle stress well.
English/Spanish bilingual required.
Strong analytical, employee relations, and excellent interpersonal skills.
Excellent writing, business communication, editing, and proofreading skills.
Ability to interact effectively and in a supportive manner with persons of all backgrounds.
Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
Ability to establish and maintain positive and professional working relationships.
Must be able to adjust priorities quickly as circumstances dictate.
Must be able to be at work regularly and on time.
Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
A can-do attitude, with attention to detail.
Ability to type a minimum of 35 WPM with minimal errors.
Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
Must be able to use office equipment (i.e. copier, fax, etc.).
Essential Duties/Responsibilities:
Develop and implement the Axis Medical Assistant training program.
Ensure all staffed MAs are competent in clinical skills and standing orders within their scope of practice.
Train and onboard new medical assistants, ensuring their success.
Retrain MAs as needed to maintain high standards of care.
Keep detailed records of all MA competency training sheets.
Administer MA credentialing and privileging according to Axis policy and procedure.
Work with the Axis I.S. department to onboard new medical assistants and assist with workflow development and EPIC service/enhancement pack user testing.
Act as the MA EPIC super-user.
Organize provider’s work, delegating work to appropriate care team members.
Train and on-board assigned medical assistants, ensuring team members’ success.
De-escalate and resolve patient issues, grievances, and inquiries, as necessary.
In collaboration with Axis leadership and the I.S. department, assist with workflow development and EPIC service/enhancement pack user testing.
Use reporting tools and EHR (Electronic Health Record) to pre-chart for patients scheduled for a visit, organize team huddles with provider and care team to troubleshoot care for patients.
Track and follow up on referrals, test results, medication prior authorizations, patient pharmaceutical assistance, and other care coordination activities.
Retrieve data on completed referrals, tests, and hospitalizations /ER visits, and adds relevant data into the EHR.
Prepares forms for provider for pod patients (ex. disability applications, immunization reports, etc.).
Utilize data from daily patient visit summary reports to generate quality improvement and outreach to patients.
Identify patients’ needs for follow up, immunization, testing, examination, etc.
Assist in the identification of patients eligible for programs and assist in enrollment, referral, or navigation to appropriate team members.
Collaborates closely with RNs (Registered Nurse) to coordinate nurse visits, daily clinic workflow, and visit planning preparation.
Fills open slots on providers’ schedules by calling list of patients who have not been in the past year for a physical or who are on a list of patients that need to come in for specific follow-up.
Run and analyze population health reports. Present findings in huddles and Quality Committee Meetings.
Communicate and discuss quality improvement issues or best practices to care team members and within Monthly Quality Committee Forums.
Outreach to patients for preventive care visits/follow-ups via various communication portals.
Greet patients and agency visitors, directing all individuals to the appropriate location and services, while being courteous, polite, and helpful to the public and clients when representing Axis Community Health.
Respect and maintain privacy and dignity of agency clients; assure client confidentiality per HIPAA (Health Insurance Portability and Accountability) regulations.
Register patients according to agency protocols and schedule appointments according to established procedures.
Assist patients in accurately completing appropriate forms and documenting all information according to Axis Community Health protocols.
Provide clinical support services for the assigned department/provider.
Prepare patients for examinations according to Axis protocols and document all findings and related information according to Axis protocols.
Perform basic laboratory screenings according to agency protocols.
Perform injections under the supervision of a Provider or Registered Nurse.
Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record, and maintaining all forms necessary for clinical services.
Assist all clinical team members as requested within the scope of a Medical Assistant.
Prepare the clinical area prior to the start of each clinic.
Participate in staff meetings and trainings for implementation of new technology.
Ability to participate on Saturday and evening rotation shifts.
Assist with weekly Pod staffing schedules.
Complete weekly vaccine count.
Assist with staff training.
Participate in staff meetings, and attend other meetings and training events as assigned.
May be required to perform other related duties, responsibilities, and special projects as assigned.
Benefits:
Employer paid health, dental, and vision benefits to the employee.
Option to participate in a 403(B) retirement plan with employer matching contribution.
Partial educational reimbursement.
12 paid holidays.
Accrued paid time off with each pay period.
Employee discount programs.
Connect with Axis:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Annual Gratitude Report:https://issuu.com/axiscommunityhealth/docs/gratitudereport2024
Physical Demands and Working Conditions:
Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.
Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.
Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.
Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.
Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.
Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.
EQUAL EMPLOYMENT OPPORTUNITY
Axis Community Health is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation, please contact HR@axishealth.org for assistance.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.
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