Self-Sufficiency Program Specialist
Why HIP Housing? Human Investment Project, Inc. (HIP Housing) is a highly respected nonprofit agency offering innovative solutions to the San Mateo County affordable housing challenge. Founded in 1972, HIP Housing's mission is to invest in human potential by improving the housing and lives of people in our community. We provide housing options to 1400 low-income people each year and benefit from an exceptional staff, well-established programs, and financial stability. HIP Housing's programs are nationally recognized and have been highlighted in Newsweek, USA Today, Metropolitan Home, and on the Oprah Winfrey Show.
Our Team Our team includes a staff of 42 with a diverse governing board of 18-20 Directors who assist in the advancement of HIP Housing's mission. We seek team members who embrace our mission and respect our commitment to our community and our staff.
Job Summary: HIP Housing is seeking a detail-oriented and compassionate SSP Specialist to ensure the smooth operation of our Self-Sufficiency Program. This role will be pivotal in providing administrative support, overseeing our Holiday Adopt-a-Family Program, conducting outreach activities, and managing ad hoc projects.
Responsibilities:
Administration
- Respond to inquiries and prescreen potential candidates by reviewing their pre-application and personal reference forms.
- Conduct a Prescreening Intake appointment with potential SSP candidates, including a budget worksheet.
- Coordinate and schedule financial literacy workshops.
- Manage workshop absences by sending a warning letter, providing make-up parenting models, and/or financial literacy education training.
- Create a HOP Scholarship letter outlining the client's rent, HIP Housing's scholarship, landlord information, and scholarship timeline for the client and Finance Department.
- Share community resource information with clients.
- Send acceptance and denial letters to SHARE and HOP applicants.
- Coordinate SHARE move-in activities with the HHAV team, including assisting with rental applications, background checks, and maintaining communication with the HHAV team and client.
- Participate in activities to train new staff and interns.
Adopt-A-Family Program [in collaboration with the Director of Programs]
- Coordinate communication with clients and donors about the Adopt a Family program
- Send wish list forms to families and application forms to donors.
- Plan the Adopt a Family event
- Create flyers, guidelines, and marketing and donor recruitment program descriptions.
- Maintain an active donor list with current email, phone, and addresses
- Coordinate the annual gift drive with Wilson, Sonsini, Goodrich, and Rosati employees
- Purchase gifts or gift cards with funds raised.
- Coordinate gift drop-off times/dates with donors.
- Track all money received and spent.
- Create a summary of the Adopt a Family activities for donors, staff, and clients.
Outreach
- Serve as the point of contact for all community partners.
- Provide program information and eligibility requirements to referring community partners and applicants over the phone, virtually, or in person.
- Schedule in-service presentations from community organizations
- Maintain communication with clients' landlords and assist in the recruitment of new landlords
- Maintain partnerships with WANDA and the Soroptimist Club for client referrals to apply annually for a matched savings account and scholarship monetary financial award.
- Attend outreach tabling or presentation events to raise awareness of the SSP in the community.
Ad-hoc Projects
- Support the Development team by providing information for funding reports (Client story and/or program statistics).
- Facilitate three SSP Workshops each year, including serving as the department's representative, taking attendance, and networking.
- Participate in quarterly home visits of the SHARE properties to assess furniture and house needs.
- Oversee and maintain communication with clients about special donations through partner agencies such as Cake 4 Kids, My New Red Shoes, and Backpack donations.
Required Skills/Abilities
- Outstanding communication and interpersonal skills.
- Strong attention to detail.
- The ability to be creative, think outside the box, and keep the bigger picture in mind.
- The ability to oversee many projects with excellent time management skills.
- The ability to reflect, improvise and adjust to the population you're working with trauma-informed, coach-ready, conflict resolution skills and financial coaching is highly recommended.
- Knowledge of community resources, current social work theories & practices is highly desired.
- Prolonged periods of sitting at a desk and working at a computer screen.
- Must be able to lift 15 pounds at times.
Education/Experience
- Proven experience as an administrator or a relevant role.
- Bilingual in both Spanish and English, preferred.
- A high school diploma, BS/BA in office administration, or relevant field is preferred.
- Familiar with office management and basic accounting principles.
- Familiarity with HelloSign, Dropbox, and other social service database systems.
Compensation and Benefits
- Full-time, non-exempt, at-will, annually reviewed position
- $55,000-$62,400 annual salary, based on experience
- Health Insurance, Vision & Dental Insurance
- PTO/Paid Holidays/ Floating Holidays
- Matched Pension Plan
- This position features the option for alternating Fridays off
- Open to hybrid work schedule
Please send a cover letter and resume to recruiting@hiphousing.org. The subject line should indicate Self-Sufficiency Program Specialist. Open until filled.
HIP Housing is an Equal Opportunity Employer: Human Investment Project, Inc. is committed to a diverse and inclusive workplace. Human Investment Project, Inc. is an equal opportunity employer (EEO) and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.