Program Operations Specialist
Thrivent is a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking, and generosity programs to help people make the most of all they’ve been given.This position will be working with Thrivent’s Membership Benefit portfolio. Through the portfolio, we offer member benefits that complement Thrivent’s products, advice and experiences to more holistically meet client needs at important life moments.The Program Operations Specialist will be a critical member of our National Programs & Benefits team to manage and evolve offerings that amplify generosity and provide uncommon care by supporting key strategic and operational aspects of the offerings. This role is also accountable for identifying and implementing the necessary strategies and tactics to achieve the goals of the program. This includes program operations and communication, program analysis and insights, and evaluation and evolution of program features and experiences to enhance client experience and business outcomes. This may include development and management of the program budget, supporting and monitoring end-to-end processes, identifying and implementing program improvements, and building processes for and being responsive to needs as they arise. This position also is responsible for supporting new program and feature development including designing processes and project plans to support new initiatives and other responsibilities as assigned.Join our team and help make an impact.
This role can be remote within the United States
Duties and Responsibilities
Implements and oversees day-to-day execution of the program. Pays attention to the details, manages key processes, makes sure all moving parts are working together and happening at the right times and places for program to be executed as seamlessly as possible for all key program customers and stakeholders.
Identifies, recommends, and implements continuous improvement and enhancements for the program, its customers, and stakeholders by proactively identifying opportunities to improve participant experience, improve program results, reduce cost, or improve turn-around time.
Defines and documents requirements for proposed changes and enhancements to program features, processes and systems in order to enhance efficiencies and outcomes, using data, outcomes, and process analysis to support recommendations and solutions.
Provides day-to-day program and project management to program initiatives, operations and strategies, including project planning, budget process management and execution, etc. Environment is fast-paced, quick-changing and sometimes ambiguous. Individuals in this role must be willing to be accountable and transparent regarding productivity and demonstrate excellence in project delivery, execution, and handoffs.
Owns the implementation of key program operations management tasks which may include management of the program budget, including reviewing program expenses, updating year end forecasts, reporting and analysis on key operational performance metrics, overseeing and administering invoicing and vendor management processes, leading program initiatives or projects, gathering and evaluating feedback and data from program participants and stakeholders, responding to questions from program partners, vendors, or customers. Identifies patterns of questions and support needs, using that to proactively put plans in place to address recurring needs efficiently; identifying opportunities to solve common problems, enhance processes and share best practices.
Acts as the communication liaison for internal program partners. Ensures streamlined implementation of program improvements or changes from the supply chain through customer interaction. Manages program internal email inbox, responding to requests and questions across the organization, including our distribution partners in the field.
Proactively identifies opportunities for improvement through 360 analysis which can include quantitative and qualitative analysis of outcomes, qualitative review from multiple end-user and stakeholder perspectives, journey mapping and experience data. Is able to effectively identify themes and synthesize information to create recommendations for changes, additions, or sunsetting to enhance outcomes.
Identifies and implements change management efforts; serves as chair or facilitator for different project teams and departments, event management liaison in supporting grass roots administration of the program. Including education, training, and communication.
Demonstrates comfort and willingness to take on new work that is prioritized by the program team, acting as a utility player that can manage and collaborate on program marketing and distribution efforts which may include communication, training, marketing and change management efforts, maintenance and updating of marketing collateral and other specialty items in inventory.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
Required Job Qualifications
3 to 5 years in program operations or related experience.
College degree or equivalent in experience.
Excellent communication skills.
Demonstrated commitment to continual learning.
Demonstrates strong project management and collaboration skills.
Strong data analysis skills including ability to learn new systems quickly and high level of experience with Microsoft Excel.
Applies a continuous improvement mindset that uses creativity, critical thinking skills, and analysis to develop new, more effective and efficient processes and approaches to achieving outcomes.
Some travel required (10%)
Pay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $70,737.00 - $95,704.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.