Installation Technician
This role will travel and service territory throughout the week performing installations of company products, such as modular aluminum handicap ramps, grab bars, vehicle lifts and any additional accessibility and mobility equipment offered to customers and businesses. Company vehicle and tools provided. There is a short-term ability to become installation supervisor or manager.
Apply recommended company products to residential or business structures according to work order specifications,
safety procedures, instructions, and code compliance
Follow proper safety procedures for all product service and installations
Exhibit a sense of urgency to respond quickly to request from all customers
Promote products and services that the company offers
Provide all customers with accurate product information and documentation
Ensure compliance with local, state, and federal regulations and applicable laws
Utilize excellent verbal and written communication skills with all customers, staff, vendors, and corporate personnel
Demonstrate high standards with customer interactions. Addressing all customer satisfaction issues promptly
Complete any additional task that may be assigned by management
Adhere to all Company policies, procedures, and protocols
Troubleshoot and resolve service and installation problems
Safely drives company vehicle to customers’ house or business
Maintains vehicle and equipment in clean and proper operating condition
Completes required production forms at end of daily work order assignments
Maintains machinery by performing routine preventative and scheduled maintenance on equipment and troubleshooting problems and malfunctions as needed
Safe keeping and proper use and care of all customer information and company property issued during employment, including tools, toolboxes, electronic devices, credit cards and any other productivity tools
Maintain and report on warehouse product inventories weekly to Branch Manager
Plans and executes schedule to meet or exceed daily scheduled appointments timelines
Report to Branch Manager daily activities, issues, and product needs
Knowledge, Skills, and Abilities
Basic mechanical and technical knowledge and power tool proficiency
Ability to use technology; tablet, smart phone, GPS, internet, company software
Experience troubleshooting and resolving installation and service problems
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Physical strength, stamina, and dexterity to lift and move up to 100 lbs. and stoop, bend, and stand throughout the course of a workday in varying weather conditions at various construction sites with varying terrain
Proven experience promoting products with customers one-to-one
Ability to pass drug screening, background check and have a clean motor vehicle report