Customer Support Team Manager

Our mission is to lead a global revolution in renewable energy, and we need passionate individuals to help bring our vision to life.

We are at the forefront of the transition to cleaner and more affordable energy by installing home technologies such as smart meters, EV chargers, low-carbon heating solutions, home batteries, solar panels, and much more. We provide intelligent, low-carbon energy solutions to our clients.

We are passionate about smart meters, heat pumps, solar technologies, and all renewable innovations that significantly reduce our customers' carbon footprints and empower them to manage their energy usage. We are on the lookout for skilled professionals who resonate with our mission: transitioning from fossil fuels to sustainable and intelligent technologies for our customers.

Our customers are at the core of our operations. Our diverse field team delivers an exceptional service experience that clients not only expect but truly appreciate.

Your Responsibilities is lead and develop a high-performing team of Customer Support Specialists and field engineers, ensuring exceptional service and precise appointment scheduling. Foster a positive team culture, drive performance improvements, and implement effective reporting systems while maintaining a strong understanding of values and customer experience.

REQUIREMENTS :

- Bachelor’s degree or equivalent

- Good customer service and team Lead skills

- Strong interpersonal and communication skills

- Management skills

- Proficient with Microsoft Excel and PowerPoint

Salary and benefits:

- Full-time employee position

- Salary 88K

- Excellent benefits package+growth potential