Senior Technical Program Manager
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.Cloud Operations + Innovation (CO+I) is the organization that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure, CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life.The Datacenter Integration Services (DCIS) team is part of CO+I. The DCIS vision is to ensure Microsoft can deploy and operate cloud infrastructure for any offering, at any time, in any location, at any scale. DCIS is a core team that is integral to the planning, development, deployment, and intelligent operations of innovative technologies and offerings such as immersion cooling, the fastest public cloud supercomputers and for customers running their mission critical workloads or providing unique AI offerings such as Azure OpenAI service. The DCIS leadership team deeply believes in Microsoft’s core values of Respect, Integrity & Accountability and each team member lives by Microsoft’s leadership principles to Create Clarity, Generate Energy & Deliver Success.The DCIS Strategy, Automation, Data, and Engineering team is looking for a Senior Technical Program Manager who has a passion for Artificial Intelligence and Software Engineering-focused solutions that delight customers and drive deep impact with business partners. You will partner closely with a breadth of teams across the datacenter space, using your technical, leadership, and communication skills to build and mature the capabilities of our organization. The candidate will have technical depth and breadth, thrives in a globally distributed team environment, has the passion and capability to quickly learn new technologies, and has the ability to speak effectively for both technical and business users as a liaison between teams.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
This role is eligible for hybrid or remote work, up to 100%.
Responsibilities
Build, deploy, and support internal prototypes integrating Large Language Models (LLM) and software-centric solutions.
Work with and across teams to plan for scale-up of prototypes to a production-ready state with handoff plans
Develop long-term strategic roadmaps and feature sets aligned to business, customer and stakeholder needs
Create new and support existing solutions and evangelize adoption across and outside the organization
Integrate and collaborate with our partner business and technical teams to work on v-next versions of AI and software driven systems
Drive impact using in-house solutions
Embody ourCulture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)
QualificationsRequired Qualifications:
Bachelor's Degree AND 4+ years' experience in engineering, product/technical program management, or product development
OR equivalent experience.
2+ years' experience managing cross-functional and/or cross-team projects.
4+ years' experience prototyping solutions using a programming language such as Python, Go, C#, or equivalent
4+ years managing work using an agile framework and ticketing system such as Azure DevOps, Atlassian Jira, or similar
1+ year of experience working and integrating solutions with closed and open source large language models (LLMs).
Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:
Domain knowledge of datacenter operations, server repair, IT, and/or shop floor processes
Demonstrated proficiency with prompt engineering
Knowledge of how LLMs systems work
Familiarity with graph databases, knowledge graphs, retrieval-augmented generation (RAG), and GraphRAG
Demonstrable experience with one or more widely used process improvement methodologies (lean, six sigma, etc)
Experience using data to drive decision-making.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until September 11, 2024.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .