Hybrid Resource Counselor/Housing Case Manager – Adult Shelter (JP-She

Job Announcement/Job Description

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Title: Hybrid Resource Counselor/Housing Case Manager – Adult Shelter (JP-Shelter)

Regular Full Title: 40 Hours/week Tuesday–Saturday (3:00PM to 11:30PM)

Hourly: $25 – $28 DOE

Reports to: Program Manager

Start Date: ASAP

The Opportunity:

Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 48-year history and strong interdisciplinary partnerships with other private and public partners, Homeward Bound is positioned for impactful growth over the next decade. Our work environment values Justice, Equity, Diversity, and Inclusion, and rewards resourcefulness, flexibility, kindness, compassion, and understanding.

Homeward Bound is seeking a Hybrid Resource Counselor/Housing Case Manager to implement and deliver housing focused services to unhoused individuals. Our program provides building goals, support for employment, search for stable housing and other supportive services to our residents in our Program.

If you have a heart and passion for supporting families who are focused on personal growth, we want to hear from you!

The Candidate:

We are looking for a mission-driven and hands-on housing and homeless services expert who works well as a team and independently. Our ideal candidate will be a self-starter who takes appropriate initiative and can work collaboratively with a diverse group and clients.

Education or Training Equivalent to:

3 + years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.

Experience in residential programs and/or housing programs

Working knowledge of Social Security income (SSI, SSDI, SDI)

Knowledge of life skills, money management, and basic math skills

Special Qualifications, Qualities & Physical Requirements (skills, abilities, licenses):

Bi-lingual in Spanish is a plus,

Excellent customer service skills.

Experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.

Experience in residential and/or housing programs.

Working knowledge of community-based resources.

Work well with a team as well as independently.

Sense of humor.

Ability to keep strong boundaries.

Able to ask questions and receive constructive suggestions.

Able to multi-task and think quickly.

Knowledge and experience in harm reduction and Housing First

Compassionate, flexible, and non-judgmental

Desire to work with people to end homelessness in their lives.

Able to work well with diversity.

Major Responsibilities:

Shelter Operations

Prepare rooms for clients.

Chore management: monitor clients to complete assigned chores,

(On occasion – complete chores on behalf of clients)

Facilitates sleeping arrangements and storage of personal items.

Responsible for room / dorm turnovers

Coordinating with other agencies (Meals Oversight)

Maintain order and assist in keeping all areas clean and free of spills, trash and safety hazards.

Manage supply inventory for shelter and office.

Provide bus tickets to clients and track for reporting purposes.

Communicate concerns and observations to Housing Case Managers regarding clients.

Assures the safety of property through frequent tours of the facilities inspecting for any

Reports any hazards to the Program Director for immediate attention.

Facilitates the repair process in collaboration with Program Director

Print daily client roster, complete daily log, capacity reports, case management updates, and other reports in a timely manner.

Provide “awake” shift coverage and always maintain ground security.

Provide emergency assistance to guests and co-workers as necessary.

Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.

Client Services

Advocates for the mission of the organization and upholds the agency’s values

Review policy and guidelines with clients at time of entrance

Service navigation – drop in services referrals.

Ensure clients are complying with program guidelines and procedures.

Research, print, and post new housing / employment opportunities in the

Prepare program transfers, daily rosters and generate reports on key data points as needed.

Provide life skills training to clients as needed.

Provides overall support to the program.

Assess client needs and help as needed.

Monitor client behavior and assist with conflict management / mediation.

Organize client files / prepare client files for transfer.

Complete all agency logs / incident reports in a timely manner.

Submit incident reports to Program Director and Director of Supportive Services

Perform other duties as assigned by Program Director

Participate in weekly/monthly training and staff meetings.

Housing focused case management services in both one on one and group settings.

Address all issues that may be barriers to obtaining housing: chronic homelessness, brain illness, physical health concerns; substance use disorders; under-employment; lack of income and other barriers.

Problem-solve urgent situations as they arise which may include interacting with EMT and Fire, police, psychiatric services, and other community agencies and staff.

Prevent and/or resolve conflicts skillfully using a strengths-based approach.

Provide supportive counseling, guidance, & referrals to community resources.

Engage regularly and consistently with individuals ensuring program participation and progress.

Relationships:

Establish and maintain open and collaborative relationships with colleagues.

Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of service.

Maintain confidentiality related to all program participants.

Communicate clearly and consistently with supervisor.

Written & Verbal Communication Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Demonstrated ability to effectively present information and respond to questions from groups and individuals.

Equal Opportunity:

Homeward Bound is an equal opportunity employer. We stand for justice and equity. We celebrate diversity and we are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Competitive Benefits:

100 % Employer Paid Medical, Dental, and Vision Insurance

403 B match

100 accrued vacation hours (2 ½ weeks)

13 paid holidays off

12 Sick days annually

Employee Assistance Program

Comprehensive list of benefits included in the Employment Offer letter.

To Apply:

Send resumes to Lee Callero - HR Manager 1385 N Hamilton Parkway, Novato 94949

$25-$28 per hour DOE with a competitive benefits package which includes 100% employer paid medical and dental insurance, 100 accrued vacation hours, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.