Customer Service Home Decor - Ecommerce

We’re looking for a Customer Service Representative who is a team player with a profound interest in building successful relationships with our customers. The main objective of this role is to maximize customer satisfaction and experience.

A successful candidate will:

Possess exceptional organizational and time management skills

Have experience working successfully in a fast-paced environment

Have experience in the E-commerce industry

Be proactive, solution and detail oriented

Have excellent attendance record

Responsibilities include:

Maintain customer satisfaction

Answer high volume incoming customer phone calls and web chats

Assist customers with order processing

Address email correspondence and online chat from customers within expected time frame

Maintain high level of quality and productivity