Contact Center Quality Assurance Specialist
Contact Center Quality Assurance Specialist
Seeking Candidates who are Fluent in Mandarin
PAY: $17-$18/hr
Send resume ASAP, manager interviewing qualified candidates
LOCATION: FLUSHING, QUEENS (job will transition to remote)
SCHEDULE: Mon to Fri 8:30a-5:30p or 9a-6p
JOB PURPOSE:
Perform quality audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass.
Inspections, and analysis of entries
Make modifications, confirm, and/or update patient service support documentation.
Frequent communication with participants and collaboration with various teams to effectively collect and process participant data.
REQUIREMENTS
- HS Diploma or GED, Associates Degree preferred
- Relevant administrative, quality, and auditing experience
- Able to pass a typing test with at least 45 WPM.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment and meet assigned deadlines.
- Excellent organizational skills, accuracy, and attention to detail.
- Ability to operate both independently and collaboratively as required.
- Proficiency in Microsoft Office Suite, including Word, Excel and Outlook
an equal employment opportunity employer