E-Bike Mechanic/Assembler

Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a bicycle mechanic to join a fun, fast paced industry while gaining valuable e-commerce operations experience.

The eBike Mechanic will report to the Shop Manager and will have important customer facing responsibilities while supporting on e-commerce operations.

The Mechanic must have strong bicycle assembly experience as a mechanic and have some exposure to eBike assembly. They will also be supporting our e-commerce team by managing customer returns and warranty claims, ship warranty parts/components, and order inventory supplies.

Experience as a bike mechanic required. Electric bicycle experience preferred.

BENEFITS!

-High demand, high growth industry

-Discounts on electric bikes

-Potential to gain value e-commerce operations experience

-Learn useful shop management experience

-Medical, Dental and 401K

-Stock Option Program

Responsibilities

-Assembly bikes and maintain the cleanliness of the service shop

-Troubleshoot technical bike issues

-Manage warranty claims and process returns

-Update online customer support team with warranty part shipments and inventory

-Ad-hoc requests as needed

Qualifications

-Bike Mechanic Experience Required (Electric bicycle experience preferred)

-Ability to problem solve and communicate directly with customers

-Excellent people skills, both in-person and on the phone

-Customer service experience

-Experience with Slack and Freshdesk or Zendesk