Client Services & Solutions - Specialist I

Client Services & Solutions - Specialist I

Colorado, USA Kansas, USA Missouri, USA New Mexico, USA

Texas, USA Utah, USA

Req #4674

Friday, July 26, 2024It starts with our culture

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly

and on time. People would do what they say and say what they do. Everything

would be fair, without all the small talk. And banks would only sell you

what you need. When a banker looked at a client, they wouldn't just see a

number, they'd see a dad or a mom or a graduate or a business owner. Our

associates understand the complexities of people's lives and offer simple

solut

That's the basics of Relationships. Fairness. Simplicity. When you choose

our Company, you have an opportunity to make an impact beyond the walls of

our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion.

Through our banking relationships, investing, grants, and

volunteerism, NBH Bank promotes the growth, revitalization, and

sustainability of the communities we serve. We believe that these are

important elements in building and sustaining a successful organization and a

positive, results-driven culture. We strive for all our associates to feel

welcome and empowered at work.

This position is supporting the bank's call center. Call centers create

valuable interactions that build trust and loyalty. As a result, this Client

Services and Solutions Specialist will play a pivotal role in nurturing strong

relationships, providing exceptional client experiences and preventing fraud

for our Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado,

and Hillcrest Bank clients. With the highest degree of courtesy,

compassion, and professionalism, you will assist with client questions,

complaints, and banking inquiries. You will use effective communication,

probing questions, and critical thinking to ascertain various needs while

identifying any areas of fraud.

As a Client Services & Solutions Specialist, you will perform within a

well-defined structure where repeatable results are expected. The work is

precise with a need for attention to detail. While maintaining client

interaction which may occur across multiple channels, you will navigate

various systems and programs. As a critical line of defense in fraud

prevention, careful adherence to established procedures and processes are

essen

Client Services Specialists are expected to provide both internal and external

Online Banking and Bill Payment support, offer resolution for client

concerns and offer relevant solutions for their personal banking financial

needs.

All associates are expected to build a rapport with clients and team

members, treating them with respect and consideration regardless of their

status or position. Maintaining current knowledge and consistent compliance

with regulations and bank policies and procedures related to the position is

essential, including but not limited to Bank Secrecy Act (BSA) and

Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess

the following qualifications.

High School Education or equivalent.

Minimum of 1 year of relevant job experience.

Basic knowledge of call center protocol and client servicing experience.

Basic level of work experience, knowledge and training in call center

environment.

Desired Qualifications: To be considered an ideal candidate, you should

possess some of the following qualifications:

Associate's degree.

Experience with bank call center/client servicing.

2+ years of relevant job experience.

Bilingual in Spanish and English

Fraud detection experience strongly desired

Skills and Abilities:Below is a general list of desired skills and

abilities; this is not an exhaustive list.

Strong interpersonal skills and the ability to build peer and/or team

cohesiveness

Ability to think lo ically, to analyze situations and provide appropriate

solutions, which may include personal banking products.

Strong oral and written communication skills with the ability to clearly and

concisely articulate resolution to a variety of issues.

Provide awareness on digital banking tools and general instruction to enhance

the client user experience.

Ability to manage difficult and stressful situations in a fast-paced

environment.

Ability to prioritize competing demands and effectively manage multiple tasks

Responsiveness and flexibility; ability to adapt to changes

Proficient in Microsoft Excel, Word, and vendor web solutions

Work Environment:

We are a culture that believes that people are our greatest asset and are at

the heart of everything we do. We take pride in bringing clarity and

simplicity to our associates (employees) and clients. Our decisions are

made efficiently, fairly, and locally. Our success is directly tied to the

communities we serve. It is equally important for us to look through the lens

of our applicants and associates to identify their individual needs. As

such, we want to share the following:

Call center setting where work schedules may vary and will include weekends.

Schedules will be within the hours of 8am-7pm M-F and every other Saturday

9am-2pm.

Must be able to work at a rapid pace for long periods (typically no longer

than For full info follow application link.Equal Opportunity Employer/Protected Veterans/Individuals with

DisabilitiesThe contractor will not discharge or in any other manner

discriminate against employees or applicants because they have inquired

about, discussed, or disclosed their own pay or the pay of another

employee or applicant. However, employees who have access to the