Bilingual Hotel Housekeeping Manager
Are you passionate about hospitality and you are an experienced Housekeeping Manager? If so, you may be a great fit for our Bilingual Housekeeping Manager position!
As a Bilingual Housekeeping Manager you will ensure that cleanliness/service standards are achieved, meet productivity standards and provide a desirable workplace for Team Members in a Luxurious hotel. You will be responsible for the overall operational efficiency, payroll, development and client satisfaction.
Responsibilities
-Assist the Housekeeping Director in overseeing the daily operations of the housekeeping department, including scheduling, training, and supervising housekeeping staff.
-Ensure that all guest rooms, public areas, and back-of-house areas are kept clean, organized, and well-maintained at all times.
-Inspect guest rooms and public areas to ensure they meet the hotel's cleanliness and maintenance standards.
-Review, approve and submit payroll weekly.
-Manage inventory of housekeeping supplies and equipment and ensure that they are properly stored and used.
-Respond to guest complaints and requests promptly, professionally and take appropriate action to resolve issues.
-Assist in the preparation of reports on housekeeping operations and guest satisfaction and make recommendations for improvements as needed.
-Communicate and coordinate department activities.
-Respond to team member requests and complete department tasks / service requests in a timely manner.
-Ensure that all housekeeping staff follow proper safety procedures and use appropriate protective equipment when performing their duties.
-Assist in the development and implementation of housekeeping policies and procedures and ensure that they are consistently followed by all staff.
-Provide training, coaching, safety training, and mentoring to housekeeping staff to ensure that they are knowledgeable, skilled, and motivated to perform their duties effectively.
-Plan and execute team member appreciation / retention activities.
-Perform other duties as assigned by the Housekeeping Director.
Qualifications
-Bilingual Spanish & English - fluent in both languages.
-2 years of experience (or more) as a Housekeeping Manager with Luxury or Full Service Management experience in Hotels.
-Experience working in fast-paced environments.
-People skills and great leadership/coaching skills.
-Strong organizational skills.
-Excellent communication skills.
-Schedule flexibility is a must.
-Ability to work independently and as part of a team, and to manage multiple priorities in a fast-paced environment.
-Proficient in Microsoft Office and other relevant software programs.
HotelPro will welcome you into our family and treat you with dignity and respect. We are a growing company with many career path opportunities that will support your ability to succeed, mentor your growth, and listen and learn from you!
Check out our Instagram page to see for yourself @gohotelpro.