Field Service Engineer

Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 14,000 people. Johnson Matthey uses science to make the world cleaner and healthier. Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation. Today, more than 93% of the group's sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that’s not enough. We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.Our Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally. Governments and consumers are increasingly concerned about air quality, with regulations and legislation tightening. Our Clean Air sector helps meet these challenges, helping to effectively and efficiently reduce emissions from vehicles and other sources. As a supplier of one third of catalysts into the automotive industry globally, we are playing our part in creating a future for tomorrow.This position is responsible for performing service-related tasks and commissioning of emission control systems within the North America Clean Air Solutions Service Team. The incumbent will work closely with external customers, the technology department engineers, commercial, product supply and quality.Your responsibilities:

Troubleshoots mechanical, electrical and/or emission control systems, including the catalyst, in the field with support from the Clean Air Solutions Engineering Team.

Perform, coordinate, and/or supervise the field installation of emission control equipment and systems for stationary engines, gas turbines, power plant boilers, and chemical & industrial processes.

Large mobile engines such as locomotives and marine applications are also included.

Includes the supervision and/or hiring direct contractors when necessary to perform work on-site and customer locations.

Provide a high level of customer support and service for JM systems both over the phone and on-site including the installation and start-up, sampling, inspections, troubleshooting, training and periodic maintenance.

Utilize a portable emission analyzer to measure and record exhaust emissions to tune SCR systems, which ensure compliance with project specifications and performance guarantees.

Writes and issues detailed service and/or commissioning reports for the customer and JM organization, including descriptions of the completed work, defects, and recommended improvements for the future.

Completes regular expense reporting to ensure service orders are invoiced in a timely manner.

Develops and submits proposals for service opportunities, including commissioning, spare parts, system upgrades, and annual service & maintenance agreements.

Recommends product improvements to Clean Air Solutions engineering and assists in the development of new products to ensure the product or system meets the design specifications and performance requirements.

Manage and maintain inventory of critical spare parts, tools, and emission measuring equipment.

Supports warranty and customer claim activities through the claim support system.

Develops strong working relationships with customers and within the JM organization.

Completes Job Safety Analysis (JSA) forms for all service work and work permits for any hazardous tasks.

Ensures adherence to business/JM EHS/regulatory standards within multiple projects and is active at following EHS standards.

Comply with all federal, state, and local environmental, health, and safety regulations and requirements.

Comply with JM company policies.

Other duties as assigned or required.

Requirements for the role:

BSc Degree in Mechanical/Electrical/Chemical or equivalent technical field experience with engines and emission control systems for similar applications & customers desirable.

Minimum 2-3 years of professional experience in engineering or technical environment.

Strong knowledge of internal combustion engines or turbines along with relevant field experience of emission control systems or exhaust systems.

Ability to read and understand technical drawings (i.e. mechanical layout, wiring diagrams, etc,) and specifications.

Demonstrates the ability to read and understand technical specifications.

Experience working with PLC controlled electro-mechanical equipment, and knowledge of process control software & ladder logic desirable.

Fundamental knowledge of MS Office Suite

Ability to work in a matrix organization with multi-cultural team, as well as with customer(s).

Excellent interpersonal, communication, presentation, organization, and influencing skills.

Experience in emission control catalysis and good working knowledge of catalyst design desirable.

Experience in Engine Test Cell operations and emissions testing desirable.

How you will be rewarded:We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.Johnson Matthey is open for discussion on part time, job share and flexible working patterns.How to apply:If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.We appreciate the time and effort taken in completing an application.By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email GlobalRecruit@matthey.com.For further information on diversity, inclusion and belonging at JM click here (https://matthey.com/en/careers/life-at-jm/diversity-and-inclusion) to find out more.Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.