Administrative Assistant / Customer Service

Job Summary

The Administrative Assistant position is responsible for assisting the divisional office and manager(s) with the day to day functions of their division administrative duties.

General Expectation

Employees are expected to follow Crownco’s Employee Handbook and Code of Ethics that will protect the interests and safety of all employees, Crownco and our clients. The employee is expected to perform all the essential job functions listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Duties & Essential Job Functions

Maintaining and updating Salesforce account workorders and cases.

Completion calls to homeowners and clients.

Closing out completion work orders.

Scheduling technicians in various departments.

Scheduling and attending client meetings when possible.

Assist with recruiting new employees and/or onboarding.

Create, review, and send out bids and/or proposals.

Facilitate weekly operations meeting and participate in weekly operation debriefs with corporate management.

Review and print employee daily work orders, time sheets, and material purchases

Follow up on late or missing paperwork.

Follow up on weekly collections if necessary.

Answer incoming homeowner, client, and employee calls, texts, and emails.

Follow up on any homeowner or client questions and/or concerns within 3-business hours via email or phone.

Competencies

Time Management Skills

Phone Etiquette

MS Office

Performance Management

Ethical Conduct

Thoroughness/Detail Oriented

Supervisory Responsibility

This position has no supervisory role.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, Xerox printers, filing cabinets, and fax.

Physical Demands

This is a largely sedentary role. However, the employee is required to sit, stand, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type & Expected Hours

This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 3:30 p.m.

Required Qualifications

High school diploma or GED

Prior administrative experience in a construction setting is a plus!

Must be reliable and punctual.

Accurate typing skills.

Must be able to adapt to changing conditions and work in a slow or fast paced environment.

Meet strict daily and weekly deadlines.

Be able to work independently and follow direction.

EEO

In accordance with state and federal laws, Crownco Inc. EEO policy prohibits unlawful discrimination, harassment, intimidation, or coercion in employment, and provision of services based on age (over 40), race, sex, color, religion, national origin, political affiliation, ancestry, marital status, sexual orientation, pregnancy, childbirth or related medical condition, or disability. Crownco Inc. is also fully committed to protecting employee rights under the Family Medical Leave Act (FMLA) and the California Family Rights Act (CFRA).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.