Computer / Field Service Tier 1 Technician (Desktop Support)

JOB OVERVIEW:

Our client has 4 openings for Computer Technicians with an anticipated start by 10/28/24, to perform refresh of outdated computers in hospitals. They are looking for Level 1 Techs that take good direction and has previous PC technical skills. You’ll be traveling to Santa Fe and compensated with mileage reimbursement and per diem.

Our client anticipates they will be converting these to permanent positions sometime after the first of the year. You will be working contract thru the end of the year, and then looking to convert to permanent employment going into 2025.

Anticipated Hourly: $20-$22

KEY RESPONSIBILITIES AND DUTIES:

Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.

Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).

Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.

Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits

Take pride and responsibility to meet or exceed targeted performance metrics and objectives.

Change is consistent in our environment and your adaptability to these changes is critical to our success.

Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.

Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.

Appropriately document all required information into the ticketing system.

Proactively identify opportunities to improve the environment and culture.

Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.

MINIMUM REQUIREMENTS:

High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.

Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required

Excellent verbal and written communication skills.

Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.

Flexibility to work off schedule when needed.

Must keep company, patient, and client information confidential.

PREFERRED REQUIREMENTS:

CompTIA A+ certification preferred

Healthcare environment experience preferred

Knowledge of medical-based terms and phrases are a definite advantage.

PERSONAL ATTRIBUTES REQUIRED:

Excellent attendance is paramount and required, as the hospitals will have you scheduled for specific timeframes.

Integrity, honesty and personal responsibility

Values employees and can genuinely articulate their positive contributions

Values teamwork and understands the importance of collaboration

Strong listening and comprehension skills

Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment

Strong written and verbal communication skills

Analytical skills with high degree of accuracy

Ability to adhere to strict federal and business compliance and confidentiality rules

TO APPLY FOR THIS JOB: Click the purple "Reply" button above left of the job ad, then paste or attach a copy of your resume to your email. Your application for this job is not complete unless you attach a resume with all employment dates and full job descriptions with dates of employment. Resume is required, and emails without resumes will not be considered. JPG or other picture format resumes cannot be accepted.

It is the policy of BESTstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin. We are committed to a drug-free workplace environment.

Voted a Top Staffing Company by Albuquerque Journal readers for the last 7 consecutive years.