Customer Service Representative
Description:Medical providers, hospitals, clinics, etc. who accept Medicare patients are subject to various CMS (The Centers for Medicare and Medicaid) Quality Reporting programs. These CMS Quality Reporting programs exist to ensure that the quality of care provided to Medicare patients is on-par with the financial and ethical standards outlined by the federal government. Medicare providers that are eligible to participate in these programs are expected to meet certain reporting requirements and deadlines. While these programs vary by demographic, failure to report correctly and on-time may result in positive or negative adjustments applied to their claims billed to Medicare. Essentially, the program exists to ensure that Medicare providers are providing high quality of care to the services they are billing the government for. For some, participation in these programs may result in a positive incentive, where failure to participate may result in a reduction to the amount returned for Medicare services.In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to: Medical Professionals (such as Doctors or Physicians) Health Organization Staff (such as Administrators or other staff) Health IT Staff or Third-Party VendorsIn general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal. At the CCSQ Service Center our primary focus is the Customer Experience. We aim to serve the Medicare and healthcare communities as educators who provide world-class customer service. While receiving phone calls is our primary source of contact, we also support the community via email, chat, and web portal as well. Skills & Qualifications:Open to recent graduates who are looking for a career and are professional. High school diploma is required. Excellent computer skills and be able to listen to a phone call, talk and type at the same time. 40 WPM required on typing test Benefits:Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.