Virtual Customer Service Representative

Full time (Entry Level) – Customer Service experience wanted!

Are you passionate about helping others and ensuring their well-being? Are you a natural communicator with a passion for building strong relationships? Are you a high-energy, results-driven individual with a track record of success? Do you thrive in a dynamic and competitive environment, where your hard work and dedication are rewarded? If so, we

want you on our team!

As a Benefits Representative, you will play a vital role in assisting our members with navigating the

world of benefits. You'll be responsible for answering inquiries, resolving issues, and guiding individuals to make informed decisions about their union benefits.

What we offer:

 Comprehensive Training: We believe that investing in our team members; success is the

cornerstone of our growth. We provide extensive and ongoing training programs, equipping you

with the skills and knowledge needed to excel in the industry. Our experienced mentors will be

by your side, guiding you through every step of the way.

 Professional growth: We are committed to your professional development. By joining our team,

you will have access to ongoing training programs and opportunities to enhance your skills in

benefits administration, customer service, and problem-solving. We encourage and support

your growth within the company.

 Collaborative work environment: Our team believes in the power of collaboration. You'll have

the chance to work alongside supportive colleagues, sharing knowledge and insights to provide

the best possible service to our employees.

Qualifications:

 High school diploma or equivalent; college degree preferred but not required.

 Excellent communication and interpersonal skills.

 Proven ability to meet and exceed sales targets.

 Resilient and determined attitude to handle challenges with grace.

 Positive and enthusiastic personality with a genuine passion for people.

 Previous sales experience is an advantage, but not required. We value drive and potential just as

much!

Why Choose Us:

Comprehensive Training: We believe that investing in our team members; success is the cornerstone of our growth. We provide extensive and ongoing training programs, equipping you with the skills and knowledge needed to excel in the industry. Our experienced mentors will be by your side, guiding you through every step of the way.

Supportive Team Culture: We foster a collaborative, positive environment where everyone's success is celebrated. When you join us, you become part of a supportive network that empowers you to thrive.

Position Overview:

As an Entry-Level Benefits Representative, you will be the first point of contact for members seeking

information and assistance with their benefits packages. This role is ideal for someone who is eager to

learn and grow in a supportive and collaborative work environment. You will have the opportunity to

provide valuable support to our members and gain a strong foundation in the world of benefits

administration.

Key Responsibilities:

 Assist existing clients through phone and/or online about account management, content and

basic product application.

 Help keep both internal and customer-facing support documentation up-to-date.

 Actively provide recommendations for continuous product and process improvement

 Build scalable customer-facing resources for common questions and issues.

 Develop leads, schedule appointments, identify customer needs, and market appropriate

products and services.

 Maintain a strong work ethic with a total commitment to success each day.

 Stay up-to-date with industry trends and product knowledge to effectively communicate value

propositions.

 Respond to member inquiries regarding benefits programs, coverage, and eligibility.

 Assist members with benefits enrollment, changes, and updates.

 Provide clear and accurate information on benefit options and plans.

 Collaborate with the benefits team to ensure accurate record-keeping and data entry.

 Assist in resolving benefits-related issues and escalating complex cases as needed.

 Stay up-to-date on changes in benefits regulations and policies.

 Maintain confidentiality and handle sensitive member information with care.

 Participate in training and development programs to enhance your knowledge and skills.

Our ideal candidate is a person who is flexible, adaptable, and trainable. A person that is looking for a

long-term career fit and wants to get their foot in the door with a company to grow is important to us.

Join a team that values excellence, innovation, and dedication.

Who will love this job:

 An advocate: you thrive on engaging with our customers, stopping at nothing to help them

succeed.

 A problem solver: you creatively find solutions and discover workarounds using the resources

available.

 A wordsmith: you communicate clearly, concisely, and with a friendly tone.

 A helper: you are friendly and patient, crafting a positive experience for our customers with

each interaction.

 An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent

level of organization.

 A great teammate: you contribute ideas to elevate your greater team and help them succeed.

Benefits:

 Weekly pay and performance bonuses

 Benefits package including Health, Life, and Retirement

 Flexibility in your schedule

We also offer a merit-based promotion structure for applicants looking to advance their career into

team management.