Customer Service Enrollment Specialist

About the job

We're excited to announce that the McQuade Organization is currently hiring and looking for enthusiastic, hard-working, and friendly individuals to join our team. As a part of our organization, you'll be supporting a vast network of clients, and your role will be crucial in upholding our mission: "to protect every child and serve all working people."

This position is 100% remote, allowing you to earn an incredible living while having the flexibility to choose the working hours that are convenient for both you and your family.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues

Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs

Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic

Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development

Requirements:

Must have access to a computer and high speed internet

1-2 years proven experience in supporting client success

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above and beyond service

Excellent time-management and prioritization skills

Familiarity with CRM system

Here's what you can expect if you become a part of our team:

Flexible Schedule with Weekly Pay:

We understand the importance of work-life balance, and we offer a flexible schedule that fits your needs. You'll also receive weekly pay with a generous weekly and monthly bonus structure, ensuring financial stability

100% Remote Position:

Enjoy the comfort and convenience of working from your own home or anywhere else you prefer!

Weekly Trainings lead by Top Leaders:

We believe in continuous personal and professional development. With weekly trainings led by top leaders, you'll have the opportunity to enhance your skills and grow within our organization

Life Insurance:

We value the well-being of our employees and offer life insurance coverage to support their security

Health Insurance Reimbursement:

Your health matters to us too! We provide health insurance reimbursement to ensure you're well taken care of

Industry-leading resources and technology:

You'll have access to industry-leading resources and technology to support you in your role and deliver outstanding results

If you're interested in being considered for this opportunity, please reply with a resume or share your previous job experiences. We'd love to learn more about your skills and how you can contribute to the McQuade Organization.