Customer Service Coordinator / Route Scheduler

We are an established local glass shop currently looking for an organized, practical, and action-oriented Customer Coordinator. This role plays a critical role between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner. Must be able to handle two or three things at once with a sense of follow through. Previous experience in the glass industry is a huge plus and could start you out making more money!

Responsibilities:

-Return incoming phone calls and emails, (average of 20 - 30 calls - 20 - 30 emails per day)

-Ask the right questions to find out what the customer needs

-Take thorough notes, document conversations, and use CRM and other platforms to record info.

-Know the tri-county metro area to manage and set service appointments.

-Gather and document and organize all pertinent information related to incoming calls

-Return all phone calls and emails with a positive attitude, good etiquette and penmanship

-Assist walk-in customers with questions and sales

Skills and Experience:

-Ability to handle stress

-Ability to follow directions

-Project management skills

-Must work quickly, but with an attention to detail

-Accurate time management and organization

-Ability to multi-task and complete assignments

-Glass, Glazing or construction experience would be preferred

If you are interested please send an email telling me about your relevant experience along with a copy of your resume.

Company paid health benefits, PTO and monthly profit sharing.

We look forward to hearing from you!