Technical Support Representative

2-5 years using PC in fast paced environment.

Excellent communication and interpersonal skills.

Microsoft Office proficiency and utilizes daily basis for organization and scheduling

Must have understanding and experience maintaining, managing, and monitoring work schedule and required call backs, deadlines and metrics using Outlook and or software platform.

Must be proficient in the following areas and have had hands-on experience in:

Using 5 or more different software flows on PC with multiple windows open and multitasking

Intake call documentation process and problem solving

Researching product supplies, selecting equipment and shipping to customer from different providers and platforms

Follow up on all pending resolutions for customer and documentation/tracking